Service Customer Care Representative

3 weeks ago

Brantford, Canada Crown Lift Trucks Full time

We are currently hiring a Service Customer Care representative to join our growing team

Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.

***
- Communicate with field service technicians to relay service request information: Assign service work and dispatch field service technicians to customer locations based on geographic location, skill level of the technicians, and a planned maintenance schedule.
- Provide assistance to Technicians to resolve issues in order to maintain an acceptable and accurate customer invoicing process.
- Collect, enter, and confirm that work orders are submitted. Verify accuracy and generate invoices for mailing.
- Enter maintenance agreements into branch software for service and billing purposes and update as necessary.
- Maintain customer and technician landmarks in the GPS Tracking System. Monitor the GPS tracking information.
- Monitor work in process report and planned maintenance completion.
- Prepare credit requests and process once approved. Create and run service reports as requested by management.
- May provide back-up support for parts customer care: Receive calls and process parts orders from customers, service technicians, and parts vans.
- Perform other duties as assigned.

**WE OFFER**
- Competitive compensation
- Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance and more
- Pension plan
- Opportunities for advancement and ongoing professional development

**REQUIREMENTS**
- High school diploma
- Microsoft Office: Outlook, Excel, & Word experience
- Web Browser and general PC experience
- Able to work within a team
- Customer service experience
- Demonstrated excellent problem solving and reasoning skills
- Demonstrated excellent communication and interpersonal skills
- Demonstrated excellent organizational and planning skills
- Ability to establish priorities in a fast-paced environment
- General automotive or industrial mechanical knowledge is an asset

**Please note that we currently require all new hires to complete a criminal reference check and show proof of vaccination to be eligible for employment.**

We are an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Crown Lift Trucks Canada will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require to ensure your equal participation.SERVICE CUSTOMER CARE

**Crown Lift Trucks Canada**

We are currently hiring a Service Customer Care representative to join our rapidly growing team

Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.

***

Reporting to the Branch Manager, this position is responsible for ensuring customer satisfaction while accurately processing and invoicing service orders. The Service Customer Care representative assists customers and Road Technicians to provide excellent in customer service.
- Communicate with field service technicians to relay service request information: Assign service work and dispatch field service technicians to customer locations based on geographic location, skill level of the technicians, and a planned maintenance schedule.
- Provide assistance to Technicians to resolve issues in order to maintain an acceptable and accurate customer invoicing process.
- Collect, enter, and confirm that work orders are submitted. Verify accuracy and generate invoices for mailing.
- Enter maintenance agreements into branch software for service and billing purposes and update as necessary.
- Maintain customer and technician landmarks in the GPS Tracking System. Monitor the GPS tracking information.
- Monitor work in process report and planned maintenance completion.
- Prepare credit requests and process once approved. Create and run service reports as requested by management.
- May provide back-up support for parts customer care: Receive calls and process parts orders from customers, service technicians, and parts vans.
- Perform other duties as assigned.

**REQUIREMENTS**
- High school diploma
- Microsoft Office: Outlook, Excel, & Word experience
- Web Browser and general PC experience
- Able to work within a team
- Cust

  • Customer Care Representative

    6 days ago

    Brantford, Canada Total Hearing Centre Full time

    We are presently seeking a motivated individual for a **Full Time Client Care Representative **position for our hearing clinic. **RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO**: - Managing the phone lines - Scheduling and confirming appointments - Converting prospective clients into appointments - Providing support to the Clinicians as required, updating...

  • Sales Representative

    6 days ago

    Brantford, Canada GrandBridge Group Full time

    **Sales Representative** NetOptiks, the fibre division of GrandBridge Group Inc., is dedicated to providing Southwestern Ontario businesses and institutions with innovative and custom solutions for data and voice services. Our local network delivers fast, reliable services that set us apart from other carriers. We are a market leader in our service area and...

  • Sales Representative

    6 days ago

    Brantford, Canada GrandBridge Group Full time

    **Sales Representative** NetOptiks, the fibre division of GrandBridge Group Inc., is dedicated to providing Southwestern Ontario businesses and institutions with innovative and custom solutions for data and voice services. Our local network delivers fast, reliable services that set us apart from other carriers. We are a market leader in our service area and...

  • Outside Sales Representative

    4 days ago

    Brantford, Canada Erie Garage Doors Full time

    **Responsibilities**: - Cold calling to increase customer base in both commercial and residential sectors - Selling both new equipment and service work - Managing a base of existing clients - Achieving minimum annual sales targets (to be discussed separately) - Quoting and estimating projects for clients - Managing new projects from start to finish -...

  • Foot Care Nurse

    3 weeks ago

    Brantford, Canada St. Joseph's Home Care Full time

    POSITION SUMMARY: St. Joseph’s Home Care is dedicated to providing quality and compassionate care to individuals in their homes and/or alternative settings on a visiting or clinic basis. Registered Practical Nurses enhance the life of their clients by providing a range of care to clients with predictable outcomes, within the framework of SJHC’s...

  • Customer Service Administrator

    7 days ago

    Brantford, Canada Pioneer Family Pools Full time

    You will be provided with extensive training regarding procedures and equipment knowledge. Prior experience in the pool industry is not required, but is an asset. At Pioneer Family Pools, our goal is to provide our clients with a positive experience and build lasting relationships based on trust, efficiency, and reliability. Customer satisfaction is at the...

  • Customer Service Technician

    3 days ago

    Brantford, Canada Empire Communities Full time

    **Creating Communities Beyond the Home.** We are one of North America’s largest private homebuilders, with locations in Ontario, Texas, Georgia, the Carolinas and Tennessee. Our vision is to continue to grow, innovate and Create Experiences That Matter for both homeowners and our team. There is no set path at Empire; we offer you the opportunity to grow...

  • Lawn Care Technician

    6 days ago

    Brantford, Canada Green Sword Lawn Care Inc. Full time

    We are currently looking for responsible individuals to work on our lawns this fall. Experience is an asset. Green Sword Inc is a family-run residential lawn care business that specializes in growing healthy green lawns. Our services include fertilization, weed and insect control, aeration, lawn renovations and sod work, hardscaping, and also the...

  • Client Service Representative

    7 days ago

    Brantford, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Lawn Care Technician

    2 weeks ago

    Brantford, Canada Green Sword Lawn Care Inc. Full time

    We are currently looking for responsible individuals to work on our lawns this spring and summer. Experience is an asset. This is an excellent opportunity for college and university students looking for seasonal work! Green Sword Inc is a family-run residential lawn care business that specializes in growing healthy green lawns. Our services include...

  • Sales Representative

    6 days ago

    Brantford, Canada PC Financial Full time

    All referred applicants must first be submitted through Workday by a current Loblaw Colleague. **Location**: 290 King George Rd N, Brantford, Ontario, N3R 5L8 When you hire great people, great things can happen. PC Financial offers unprecedented value to Canadians through payment products. We're a different kind of bank with a different type of...

  • Customer Service Clerk

    4 days ago

    Brantford, Canada Weseluxurycollections inc Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: Secondary (high) school graduation certificate - Experience: 5 years or more - or equivalent experience **Work setting**: - Relocation costs covered by employer - Willing to relocate **Tasks**: - Address customers' complaints or concerns - Answer inquiries and provide...

  • Customer Service Clerk

    2 weeks ago

    Brantford, Canada Weseluxurycollections inc Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: Secondary (high) school graduation certificate - Experience: 5 years or more - or equivalent experience **Work setting**: - Relocation costs covered by employer - Willing to relocate **Tasks**: - Develop and organize workshops, meetings, ceremonies and other events for...

  • Client Service Representative

    4 days ago

    Brantford, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Full Time Manager, Patient Services

    7 days ago

    Brantford, Canada Home and Community Care Support Services Full time

    **Job Description**: **CARE AND BE CARED FOR - THIS IS YOUR HOME**: The Patient Services Manager is accountable for achieving corporate objectives as they support the organization’s mission, vision and values, achieving corporate objectives, and acting as an ambassador on behalf of the organization. The Patient Services Manager supports the commitment of...

  • customer service clerk

    5 days ago

    Brantford, Canada Weseluxurycollections inc Full time

    Work Term: PermanentWork Language: EnglishHours: 40 hours per weekEducation: Secondary (high) school graduation certificateExperience: 5 years or more or equivalent experienceWork settingRelocation costs covered by employerWilling to relocateTasksAddress customers' complaints or concernsAnswer inquiries and provide information to customersArrange for billing...

  • customer service clerk

    4 days ago

    Brantford, Canada Weseluxurycollections inc Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 40 hours per weekEducation: Expérience: EducationSecondary (high) school graduation certificate or equivalent experienceWork settingRelocation costs covered by employerWilling to relocateTasksAddress customers' complaints or concernsAnswer inquiries and provide information to...

  • Full Time Manager, Patient Services

    11 hours ago

    Brantford, Ontario, Canada Home and Community Care Support Services Full time

    CARE AND BE CARED FOR - THIS IS YOUR HOMEThe Patient Services Manager is accountable for achieving corporate objectives as they support the organization's mission, vision and values, achieving corporate objectives, and acting as an ambassador on behalf of the organization. The Patient Services Manager supports the commitment of HCCSS HNHB to improving...

  • Foot Care Nurse

    1 week ago

    Brantford, ON, Canada St. Joseph’s Home Care Full time

    Footcare Nurse Number of Openings: 4 Division: Marketed Services Full/Part Time/Casual: Part Time Program: Foot Care Regular/Temporary: Regular Location: Travel between Hamilton and Brantford Union: LIUNA Hours of Work: 45 hours bi-weekly Posting Date: April 11, 2024 Closing Date: April 18, 2024 Wage Range for Role: $25.94-$28.12 per hour plus KM...

  • Product Line

    1 week ago

    Brantford, Canada Gates Corporation Full time

    **Driven by Possibility** We don"t rest on our rich heritage of innovation. We leverage it to inspire solutions that will power the next hundred years. We invest continually in R&D and technology, so our products not only outperform industry standards; they exceed our customers" demanding expectations. We invest in our people, bringing real-world experience...