Systems Technical Support Analyst

4 months ago

Burlington, Canada A&R Solutions Full time

Education:

- Expérience:
**Education**:

- No degree, certificate or diploma
**Work setting**:

- Help desk
- Private sector
**Tasks**:

- Respond to users experiencing difficulties with computer
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
**Supervision**:

- No supervision responsibility
**Computer and technology knowledge**:

- Database software
- MS Office
- MS Windows
- Spreadsheet
**Transportation/travel information**:

- Willing to travel regularly
- Valid driver's licence
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
**Own tools/equipment**:

- Internet access
- Cellular phone
**Personal suitability**:

- Client focus
- Organized
- Team player
- Time management
**Screening questions**:

- Are you available for the advertised start date?
- Are you currently a student?
- Do you currently reside in proximity to the advertised location?
- Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
**Experience**:

- 1 to less than 7 months
**Workplace information**:

- Remote work available
**Other benefits**:

- Free parking available
- Team building opportunities
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 hours per week

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