IT Analyst

McKeil Marine is one of Canada’s leading marine service providers. Experienced and adaptive, we deliver turn-key solutions that support our customers’ successes in a wide range of transportation and project challenges. Customer service, safety, quality and respect for the environment are at the heart of our operations. Manned by highly skilled sailing crew, our ever-growing diverse and versatile fleet of bulkers, tankers, tugs, and barges operate throughout the Great Lakes, St. Lawrence River, East Coast, Canadian Arctic and Overseas.

Proud of our history and passionate about our future, we invite you to discover more about our services, fleet and crew.

**IT Service Desk Analyst**

**Key Duties & Responsibilities**:

- Delivering effective and friendly customer service while troubleshooting various IT needs.
- Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
- Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users.
- Recommend and implement corrective hardware solutions, including off-site repair as needed.
- Maintain an inventory of all IT equipment in the office as well as onboard company vessels.
- Liaise with third-party support and PC equipment vendors.
- Ensure security and privacy measures are up to date and effective.
- Other responsibilities when required.

**Minimum Qualification, Skills and Competencies**:

- University Degree in Computer Science or a diploma in Information Technology Systems or equivalent.
- 1-3 years of experience working in an IT service desk support environment.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Proven analytical, evaluative, and problem-solving abilities.
- Highly self-motivated with keen attention to detail.
- Advanced communication skills both written and verbal, with the ability to negotiate and resolve conflicts.
- Ability to present and deliver ideas in user-friendly language.
- Experience working in a team-oriented, collaborative environment.
- Strong technical knowledge of the following system operating systems: Windows server 2xxx, XP, and Linux and Windows based Networks.
- Working knowledge of Microsoft Server Network Environment (AD, DNS, DHCP, IIS).
- Working knowledge on supporting TCP/IP networks, with the ability on administering Network devices (NAS, Printers, etc.).
- Working knowledge of structure cabling standards, Cat5e/Cat6/Cat6a
- Experienced with supporting MS Office Suite and Applications (Word, Excel, PowerPoint, Outlook, and Access).

**Working Conditions/Special Notes**:

- Burlington office with some travel to company vessels, warehouses and offices to support project needs.
- Requirements for travel will be approximately 15% of the role.
- After-hours support required (evenings/weekends) as per operating demand.
- Hybrid work schedule upon successful completion of onboard training.