IT Operations Analyst

3 months ago

Burlington, Canada Liebherr-Canada Ltd. Full time

We are seeking an IT Operations Analyst to enhance our network and server infrastructure. In this role, you will support and optimize computer systems, hardware, and software to ensure high performance and reliability. Your skills in networking, server, and SCCM administration will be crucial in maintaining our IT infrastructure's availability and security compliance. Join us to help advance our technology operations at Liebherr

**Hybrid work opportunity**

**Responsibilities**:

- Participates in daily operational support and service delivery of IT infrastructure by monitoring and responding to incidents and changes via the internal ticketing system.
- Administers user accounts, permissions, access rights, and storage assignments according to best practices for privacy, security, and regulatory compliance.
- Participates in the management and deployment of servers, printers, networking equipment, supports workstation imaging and automation, IP telephony, and backup systems.
- Maintains inventory of installed software, hardware, and components in the IT Asset Management system.
- Acts as a liaison between staff and the IT department to resolve issues and ensure proper documentation, resolution, and closure of tickets.
- Creates and maintains all relevant documentation.
- Promotes and champions best practices, security policies, and procedures.
- Performs other duties as assigned.

**Competencies**:

- CCNA, CCNP, ITIL, MCP certification(s) considered an asset.
- 3+ Years of experience with Cisco Routing and Switching: Administration of Cisco L3 switches, Wireless Controllers, Cisco ISE.
- 3+ years of experience with administration of Windows Server operating systems, Group Policy & Active Directory administration.
- 3+ years of experience with Virtualization: Administration of VMware vSphere, HyperV.
- 5+ years of working technical knowledge of Networking, Operating Systems, Dell PC Hardware, Cisco IP Phones, and current systems.

**Our Offer**:

- Competitive wages
- Extensive benefits with employer paid premiums starting day 1
- Hybrid work opportunities for select roles*
- Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
- 6% employer RRSP matching
- $3000 annual allowance for continuing education
- International training & development work opportunities for select roles*
- And much more

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.

**One Passion. Many Opportunities.**

**The company**:
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 12 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.

**Location**:
Liebherr-Canada Ltd.

1015 Sutton Drive

L7L 5Z8 Burlington, ON

Canada (CA)

**Contact**:
Mauricio Sanchez

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