Analyst - Enterprise Support - Jws (35hrs)

5 months ago

Burlington, Canada Halton District School Board Full time

**Position**: Enterprise Support Analyst

**Salary Range**: Band 4 - 63,437.00 - 75,647.00

**Location**: Information Technology, J.W. Singleton Education Centre

**Work Schedule**: 35 hours/week, 12 months/year

**Effective Date**: As Soon As Possible

**Position Summary**:
The HDSB recently introduced a Work from Home Administrative Procedure. In accordance with this Administrative Procedure and with the approval of the immediate supervisor, employees who work at HDSB administrative sites may work from home for up to 50% of their regularly scheduled hours. The HDSB offers funding for professional development in accordance with the Terms and Conditions of Employment for management and administration support staff.

**Key Responsibilities**:
Manage identity related issues for Staff, Students and external consultants, supporting users in accessing board resources in a secure manner

Investigate reports of access issues/events or potential account compromise. Implement mediation and escalate as needed for further investigation and incident response tracking

Work with vendors to investigate technical issues and provide input to enhancements to meet board needs

Provide guidance to board staff on educational tools and software supported through the software catalogue

Provide end user support - technical and functional - to all board staff and indirect to students, parent/guardians

Monitor and analyse impact of changes to existing processes and protocols communicate changes/enhancements to end users

Investigate and resolve issues analyzing for potential security/privacy impact, escalating as needed for further investigation

Provide direct support to board staff and indirect support to students and parent/guardians

Monitor service request system (ITSM) and ensure timely response to inquiries and escalation to appropriate teams/departments to support issue resolution

Prioritize support and project requests based on knowledge of system timelines, critical path and impact to board

Creation of documentation technical and non technical documents for board staff and students

Create documentation to support end users, provide training sessions working with the functional leads

**Minimum Qualifications**:
3 year College Diploma in a Information Technology or related field

ISC2 CC (Certified in Cybersecurity)

Google WorkSpace Level 2

Knowledge of MFIPPA and PHIPA legislation

Strong technical skills and ability to quickly learn new technologies

Strong troubleshooting and problem solving skills

Critical thinking when identifying access and security issues

Excellent documentation skills - technical and non-technical

Experience in providing training sessions - virtual and in person - and building training material

Experience in a school/board environment is an asset.

Knowledge of modern Service Desk systems and experience with Call escalations.

Strong customer service and time management skills.

Knowledge of active directory and understanding of identity and access.

Excellent communication skills, both written and verbal.

Experience dealing with and handling confidential resources.

Knowledge of Microsoft Identity Manager is an asset.

**Preferred Qualifications**:
3 year College Diploma in a Information Technology or related field with Privacy and Security focus

**Certifications or Designations Preferred**: Google Admin Level 2+ and OASBO Certificate in Privacy and Information Management

**Job Category**: Management & Professionals - Job Code #3739536

First consideration for posted vacancies will be given to qualified applicants from the employee group in which the vacancy occurs.

**Equity**:
The Halton District School Board recognizes that, consistent with the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), the Ontario Human Rights Code and the Canadian Charter of Rights and Freedoms, employment practices and procedures at all levels should reflect, demonstrate understanding of and respond to a diverse population. The Board is committed to providing a workplace environment that is fair and equitable to all.

In our efforts to ensure an inclusive, diverse and representative workforce, we will:
value, promote and encourage the hiring of staff from under-represented communities;
grant first consideration, where the skills, ability, and qualifications of the applicants are relatively equal, to applicants who self-identify as members of historically under-represented communities. Where a collective agreement or terms and conditions govern the hiring or promotional process, this will be done in a manner that is consistent with the School Board’s obligations.

**Applicant Self Identification Questions**:
As part of the recruitment and selection function, the HDSB will collect voluntary self identification data from applicants in accordance with the Ontario Human Rights Code, HDSB’s Teacher Hiring Practices Administrative Procedure, HDSB’s Employment Equity Policy and Ontar

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