Clerk 3 (Violations Clerk)

3 months ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Public Works

**Location**:HALIFAX

**Type of Employment**:Permanent

**Union Status**:NSGEU - NSPG

**Closing Date**:18-Oct-24 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
Road Safety is everyone’s responsibility.

The Road Safety Division at the Department of Public Works is responsible for the administration of drivers and vehicles in the province. We operate in a regulatory environment to ensure the policies, legislation, and regulations we are responsible for efficiently guide road safety. We also maintain records regarding vehicle registration, driver licensing, medical fitness, driver competency and compliance, all working together to ensure a safe road network.

**About Our Opportunity**:
A position is available with the Violations team responsible for processing Criminal Code and Motor Vehicle related convictions, surrendered licenses and defaults onto driver records. In this capacity, data entry skills, accuracy and analysis are essential as the information you deal with is complex and timely action is required.

**Primary Accountabilities**:
As a Driver Compliance Clerk under the Road Safety Division, you are responsible for the accurate and timely processing of data to driver records. You are responsible for initiating appropriate follow-up action for drivers as required under the Nova Scotia Motor Vehicle Act and corresponding regulations.

We operate in a fast-paced environment where the decisions you make have a direct impact on clients. We need your accuracy and ability to multitask and deal with changing priorities to keep objectives on track. Confidentiality is of utmost importance too, given the sensitive information you will encounter on a regular basis.

This position provides the opportunity to work in conjunction with other Registry of Motor Vehicle staff with regards to driver records. You will also have exposure to sources of external information including the Provincial Courts, Law Enforcement, and the Department of Justice including information from other Canadian provinces and territories.

**Qualifications and Experience**:
You have four (4) years of related experience in a customer service and/or administrative environment. An equivalent combination of training and experience may be considered.

You must have a working knowledge of the Motor Vehicle Act and an understanding of the rules of the road. You must be proficient in data entry and have well developed computer skills; including familiarity with Microsoft programs including Outlook.

You must have high attention to detail and be accurate in your work; the data you input will have a direct impact on your clients. You have the ability to interpret and analyze driver records and make recommendations in alignment and accordance with the Motor Vehicle Act and legislation.

Knowledge of the Criminal Code of Canada, the Registry of Motor Vehicles (RMV) System, and the Justice Enterprise Information Network (JEIN) are considered assets.

You are a self-motivated individual who works both independently with mínimal supervision and participates fully as an effective team player. You maintain confidentiality in all you do. You possess problem solving abilities and also analyze and present information in a clear, concise manner. Your exceptional interpersonal and communication skills are essential when responding to client inquiries and internal and external stakeholders. You consistently maintain a professional and courteous disposition and hold a high standard for client and customer service; particularly when assisting clients who are experiencing a stressful situation.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

**Equivalency**:
An equivalent combination of relevant training and experience will be considered. Related equivalencies include, but are not limited to:

- A completed related bachelors degree
- A completed related diploma and two (2) years of experience

**Benefits**:
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

**Working Conditions**:
Work is performed primarily in an open office environment which may be stressful due to nature of work, and interactions with others is continual and interruptive.

This role requires the completion of repetitive tasks on a regular basis; good hand dexterity for continual phone and computer use is beneficial. This role also requires a high level of visual and mental concentration.

There is a high degree of pressure present while maintaini

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