Record Assessment Clerk

3 months ago

Halifax, Canada Government of Nova Scotia Full time

**Competition #**: 44027
**Department**: Public Works
**Location**: HALIFAX
**Type of Employment**: Permanent
**Union Status**: NSGEU - NSPG
**Closing Date**: 20-Sep-24 (Applications are accepted until 11:59 PM Atlantic Time)
About Us
Making our Province work is no small job. We're recruiting people like you to help our Province achieve big things.
At the Department of Public Works, we do more than maintain and build our provincial road network. In fact, we have a variety of Divisions. Our Records and Compliance group is another area within Public Works, which falls under the umbrella of the Registry of Motor Vehicles. We are recruiting for a Clerk 3 Position to join this team.
As the Clerk, you will be primarily responsible for maintaining and managing Driver Records. This work is conducted within a regulatory environment with decisions and actions being governed by the provincial Motor Vehicle Act and associated regulations. We are a supportive and busy team; daily, there is never a dull moment with interesting experiences to encounter.
About Our Opportunity
As the Clerk, you are critical in contributing to the overall road safety within our Province.
You are responsible for the accurate and timely posting of transactions and information to driver records including posting of convictions, defaults, driver improvement training and interview requirements. You are also responsible for initiating appropriate follow-up action for drivers as required under the Nova Scotia Motor Vehicle Act including the suspension of license privileges for non-compliance.
Primary Accountabilities
You will provide clients, by telephone, with information regarding their driver's record, license status, reinstatement requirements, and/or vehicle registration issues. In this capacity, strong analytical and communication skills are essential as the information you deal with is often complex and a timely response is required.
We operate in a fast-paced environment where the decisions you make have a direct impact on clients. We need your accuracy, and ability to multitask and deal with changing priorities to keep objectives on track. Confidentiality is of utmost importance too, given the sensitive information you will encounter on a regular basis.
This position provides the opportunity to work in conjunction with the Service Nova Scotia and Internal Services Contact Center, Access Nova Scotia, and other Registry of Motor Vehicle staff with regards to driver record matters. You will also have exposure to sources of external information including the Provincial Courts, Law Enforcement, Department of Justice, and information from other Canadian provinces and territories.
Qualifications and Experience
You have four (4) years of related experience in a customer service and/or administrative environment. An equivalent combination of training and experience may be considered.
You must have a working knowledge of the Motor Vehicle Act and an understanding of the rules of the road. You are proficient in data entry and have well developed computer skills. You must have high attention to detail and be accurate in your work; the data you input will have a direct impact on clients. You have the ability to interpret and analyze driver records and make recommendations in alignment and accordance with the Motor Vehicle Act and legislation.
Knowledge of the Criminal Code of Canada, the Registry of Motor Vehicles (RMV) System, and the Justice Enterprise Information Network (JEIN) are considered assets.
You are a self-motivated individual who works both independently with mínimal supervision and participates fully as an effective team player. Consistently you maintain confidentiality in all you do. You possess problem solving abilities and can analyze and present information in a clear, concise manner. Your exceptional interpersonal and communication skills are essential when responding to client inquiries. You consistently maintain a professional and courteous disposition and hold a high standard for client and customer service; particularly when assisting clients who are experiencing a stressful situation.
We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.
Equivalency
An equivalent combination of relevant training and experience will be considered. Related equivalencies include, but are not limited to:
A completed related bachelor's degree
A completed related 2-year diploma and two (2) years of experience

**Benefits**:
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government e

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