Driver Licensing Clerk

5 months ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Public Works

**Location**:HALIFAX

**Type of Employment**:Permanent

**Union Status**:NSGEU - NSPG

**Closing Date**:04-Apr-24 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
Maintaining our provincial infrastructure is no small job. We’re recruiting road safety professionals to help our Province achieve big things.

The Road Safety Division at the Department of Public Works is responsible for the administration of drivers and vehicles in the province. We are responsible for the policies, legislation, and regulations that guide Road Safety in our province. We operate in a proactive regulatory environment. We maintain records regarding driver licensing, medical fitness, driver competency, and compliance, all working together to ensure a safe road network.

**About Our Opportunity**:
As the Driver Licensing Clerk, you will be primarily responsible for supporting the Driver Licensing Unit. This work is conducted within a regulatory environment with decisions and actions being governed by the provincial Motor Vehicle Act and associated regulations. We are a supportive and busy team; daily, there is never a dull moment with interesting experiences to encounter.

We operate in a fast-paced environment where the decisions you make have a direct impact on clients. Confidentiality is of utmost importance too, given the sensitive information you will encounter on a regular basis.

**Primary Accountabilities**:
As the Driver Licensing Clerk, you will respond to a high volume of telephone inquiries and given that processing occurs simultaneously, we require your strong multi-tasking skills to manage multiple interruptions and help keep our goals on track. You are responsible for the accurate and timely posting of transactions and information to driver records; strong analytical and communication skills are essential as the information you deal with is often complex and a timely response is required.

As part of the overall records management process, you will maintain driver records, review reports, and obtain additional information on case files. You will prepare files for review by the Driver Licencing Case Assessors and Deputy Registrar, as well as issue a high volume of written correspondence outlining the Deputy Registrar’s requests and decisions.

This position provides the opportunity to work in conjunction with the Service Nova Scotia Contact Center, Access Nova Scotia, and other Registry of Motor Vehicle staff with regards to driver record matters. You will also have exposure to sources of external information including Law Enforcement, Physician/ Medical Professional and information from other Canadian provinces and territories.

**Qualifications and Experience**:
You have four (4) years of related experience in a customer service and/or administrative environment. An equivalent combination of training and experience may be considered.

You are proficient in data entry and have well developed writing and computer skills. You must have high attention to detail and be accurate in your work; the data you input will have a direct impact your clients.

A working knowledge of the Motor Vehicle Act and the Registry of Motor Vehicles (RMV) System are considered an asset.

You are a self-motivated individual who works both independently with mínimal supervision and participates fully as an effective team player. Consistently you maintain confidentiality in all you do. You possess problem solving ability and also analyze and present information in a clear, concise manner. Your exceptional interpersonal and communication skills are essential when responding to client inquiries. You consistently maintain a professional and courteous disposition and hold a high standard for client and customer service; particularly when assisting clients who are experiencing a stressful situation.

**Equivalency**:
An equivalent combination of relevant training and experience will be considered. Related equivalencies include, but are not limited to:

- A completed related bachelors degree (accounting, administration, and/or bookkeeping)
- A completed related diploma (accounting, administration, and/or bookkeeping) and two (2) years of experience

**Benefits**:
Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.

**Working Conditions**:

- Normal work week is 35 hours/week, 7 hours/day.
- May be required to work overtime on occasion.
- Typically located in a comfortable office environment.
- Much of the time is spent in a comfortable position with frequent opportunity to move about.
- Regularly reads and interprets multiple sources of information, regular requirement to type, read and work on a

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