HR Service Delivery Coordinator
4 weeks ago
Get started on an exciting career at Element_
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are looking for an HR Service Delivery Coordinator to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
At Element, our team plays a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference
Are You:
- A self-starter, motivated to learn, and excited by work centered around service excellence and process improvement?
- Detail and process-oriented with the ability to handle confidential data with sensitivity and good judgement?
As the HR Service Delivery Coordinator, you will work as a contract employee (9 month contract) within our People Services team. You will be responsible for supporting the HR service delivery function, which supports and provides services to employees and managers. This role reports to the HR Service Delivery Manager and partners with other People Services teams (HRIS, Payroll, Benefits) to drive operational effectiveness, service excellence of employee lifecycle events, and a positive employee experience, ensuring accuracy and alignment with agreed standards across North America.
A Day in the Life
- Complete regular People Services processes, such as managing U.S. & Canada tuition reimbursements, creating and managing contingent worker positions, and approving specified employee data changes
- Serve as first point of contact for North American employees and managers for HR ticketing system (Tier 1 AskHR tickets), serve as Tier 1 support for AskHR tickets, and assign tickets to appropriate HR Subject Matter Expert (“SME”) for Tier 2 support
- Collaborate with the HR Service Delivery Manager and other HR Centers of Excellence (“COEs”) and SMEs to design and maintain process and guideline documents related to HR business processes and deploy communication on company intranet site and relevant people portals
- Manage new hire communications, learning assignments, and orientation invitations. Manage new hire orientation facilitator schedules and serve as an orientation facilitator
- Establish and maintain a clear focus on continuous improvement and drive/exemplify best practices across People Services
- Drive standardization, simplification, and automation to support department objectives, and meet efficiency standards
- Foster relationships and partner with the HR Service Delivery Manager and cross-functional teams to help execute projects, programs, and initiatives to support business and employee growth and success, as well as regularly established processes such as year-end, benefits open-enrollment and payroll year-end activities
**Requirements**:
- Bachelor’s Degree
- 2-3 years’ experience with Microsoft Office (Word, Excel, PowerPoint)
- Workday experience preferred
- Quick to adapt to and learn new technologies
- Demonstrated commitment to excellence in work product
- Demonstrated ability to think critically and communicate effectively
- #LI-SJ1- #LI-HybridWhat’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
- Hybrid work environment for most positions
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
- or call (800) 665-9744._
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