Advisor, Res, Records, Registration, and Appeals

3 days ago

Vancouver, Canada Langara College Full time

_Interested in a career at Langara College?_

Our employees exemplify Langara's values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply

Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with Langara College. Exceptions to this will be clearly outlined in the event Langara College requires work (or positions to be based) to be performed outside BC or Canada.

Workday

account.

Job Title:
Advisor, RES, Records, Registration, and Appeals

Employee Group:
CUPE

Employee Type:
Temporary (Fixed Term)

Start Date:
Monday, January 20 2025

End Date (if applicable):
Tuesday, March 31 2026

**Job Description**:
The Advisor, RES is responsible for service-oriented advising, instructions and guidance to prospective and current students, internal staff, or external parties in registrarial matters in relation to the incumbent's specialized field. This position maintains current knowledge of College registrarial procedures or policies, legislative changes, educational trends and practices in Canada and internationally, in order to provide current and accurate information and advice to current and prospective students. The Advisor relies upon in depth knowledge and broad knowledge of other RES units in order to impart guidance to junior team members in matters of systems, guidelines, or unique circumstance requiring exceptional decision making. Each Advisor may be paired with an Assistant or work within a matrix model whereby s/he leads a particular function, project, or client group. The Advisor coordinates and executes the main activities of the business unit's core function and the development, delivery and maintenance of the unit's processes, procedures, or policies. This position collaborates to coordinate and execute RES changes, events, or projects.

Qualifications Required:
Education
- Successful completion of a two-year diploma or an associate's degree in a related discipline.
- Four (4) years of related experience in the business area of expertise providing one-on-one consultative support and advising to post-secondary students, preferably in a Registrar's Office.
- An equivalent combination of experience and education may be considered.
- Advanced knowledge and experience with an integrated student record system (e.g. Banner).
- Knowledge of post-secondary policy and procedures, programs and registrarial processes.
- Knowledge of the BC post-secondary system.

Skills & Abilities
- Excellent written and verbal communications skills.
- Excellent ability to pay attention to detail and enter data accurately.
- Excellent organizational and multi-tasking skills, and ability to set priorities and meet deadlines when encountering conflicting demands, and working under pressure.
- Demonstrated ability to provide excellent customer service, respond to enquiries and provide information, assistance and related services to the general public, faculty, staff, and students.
- Ability to investigate and listen in order to solve problems and provide solutions.
- Ability to work with challenging or difficult situations.
- Ability to work independently and in a team environment.
- Ability to multitask and work with frequent interruptions, while adhering to strict deadlines.
- Excellent ability to maintain collegiality, team work and a respectful workplace environment.
- Ability to foster effective communication and teamwork among employees, facilitating understanding of individual, team, and organizational goals.
- Ability to ensure that all employee and customer interactions are respectful, service focused, and collegial.
- Ability to support RES team in change management which may include enhancing activities that drive change in collaboration with the change team.
- Excellent ability to exercise judgement, diplomacy, tact and discretion.
- Ability to maintain confidentiality of records and information.
- Ability to achieve a keyboarding speed of 40 wpm.

To obtain the full job description, please

contact

our recruitment team.

Salary Range:
$31.72 - $36.32 per hour

Pay Grade:
CUPE Paygrade 22

Scheduled Weekly Hours:
35

Hours may vary according to the needs of the department.

Compressed Workweek (Fortnight):
Yes

Closing Date:
Friday, January 10 2025

contact

us.

If you were a temporary employee with CUPE Local 15 at Langara College who has worked within the last five (5) months of the closing date on this posting, please

contact

our recruitment team if you meet the criteria for internal status (850 hours worked) as per Article III.7.g in the

CUPE Collective Agreement

Langara is committed to enhancing our diverse workforce.

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