Financial Aid Advisor

2 weeks ago

Vancouver, Canada Innivec Full time

Role: Financial Aid Advisor

Reporting to: Manager, Process Improvement

Compensation: CAD $42,500 to $50,000 depending on experience

Innivec a network of educational institutions in Canada dedicated to delivering excellence in higher education for global learners. We pride ourselves as a leading education provider in the industry, providing students with quality education and preparing them for their careers.

We are currently seeking a Financial Aid Officer to support Innivec's continued vision of providing top-notch education services to our students.

**Job Description**:
**Responsibilities**:

- Addressing inquiries and resolving issues related to transactions managed by the unit, acting as a liaison with other stakeholders for administrative and operational problem-solving.
- Providing information to students, prospective students, and families via in-person, telephone, and digital platforms regarding student financial aid, admissions, College account balance, and registration status.
- Acting as a liaison with provincial, federal, and other agencies, staying informed about student assistance opportunities and program regulations.
- Supervising the collection, management, and reporting of data, participating in the development and implementation of data management systems and procedures.
- Managing specific administrative programs and/or service areas as assigned.
- Conducting workshops and presentations on financial aid policy and procedural matters.
- Participating in committee readings for scholarship selection and academic progress appeals.
- Providing academic advice and crisis intervention referrals, arranging tutorial support as needed.
- Updating student profiles to ensure accuracy and completeness.
- Exercising sound judgment in decision-making regarding operations, student needs, and interdepartmental requirements.
- Staying informed about new courses, policies, and procedures to provide excellent customer service to clients and students and ensure satisfaction.
- Ensuring adherence to all Innivec College policies promptly and consistently.
- Maintaining a professional appearance and friendly demeanor at all times.

Qualifications:

- Post-secondary education in business or finance from an accredited institution, or equivalent education and experience.
- Previous experience in the Private Career College industry as a Financial Aid Officer.
- Ability to thrive in a high-volume, fast-paced, time-sensitive environment.
- Demonstrated track record of maintaining exceptional customer service standards.
- Strong attention to detail and ability to meet deadlines.

Pay: $42,000.00-$50,000.00 per year

Flexible Language Requirement:

- French not required

Work Location: In person

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