Relationship Manager

6 days ago

Ottawa, Canada Canada Homestay International Full time

Full-time (30hrs a week) contract position - **fully remote within the Ottawa, ON area.**

**Who We Are**

The Canada Homestay Network Society is a family-run, non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 25 years.

Be part of something that matters Join a team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

**CHN is currently seeking a Relationship Manager located in the Ottawa, ON region for a 15-month contract position, with a possibility of an extension.**

**About the Relationship Manager position**

As a **Relationship Manager** you have strong relationship-building skills and can problem-solve issues as they arise. A day might see you welcoming new students to their new community, talking to the student’s school or host family about academic or social issues, and discussing Homestay responsibilities with one of our Canadian hosts. As an integral member of our Operations Team, you’ll be using your strong communication and judgment skills daily, to help build and grow our Homestay network.

**Key Responsibilities**
- Monitor and manage relationships between internal and external stakeholders
- Support homestay hosts, natural parents, and students in interpreting cultural practices and differences
- Communicate and maintain accurate records
- Build a supportive local community of host families
- Support student and host family relationships throughout their program in a variety of ways
- Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate
- Assume custodianship for the local region/community students under the age of 18 as required (up to 100 km)
- Travel amongst the local community and surrounding areas
- At least two years of homestay or related work experience
- One-year Community College Certificate or Diploma
- International experience including hosting students or travelling abroad (preferred)
- Great judgement and decision-making skills while exercising a high degree of confidentiality
- Ability to work in a fast-paced environment with a potential of high-stress situations
- Exceptional Customer Service skills and experience
- Ability to confidently communicate in English; _its ideal to speak a second language_
- Superior organizational skills and ability to hold yourself accountable while working independently
- Strong ability to develop and maintain relationships with both colleagues and clients
- This role requires a full driver’s license and frequent access to a reliable vehicle with 2-million auto insurance liability coverage_

**How to apply**

**Job Type**: Fixed term contract
Contract length: 15 months

Pay: $21.00-$23.50 per hour

Expected hours: 30 per week

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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