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Relationship Manager, Agriculture Services

1 month ago

Ottawa, Canada TD Bank Full time

**Work Location**:
Canada

**Hours**:
37.5

**Line of Business**:
Personal & Commercial Banking

**Pay Details**:
**CUSTOMER**:Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience**
**- Lead all aspects of relationship management for an assigned portfolio**
**- Act as a trusted advisor expected to meet the needs of customers by providing creative products/solutions Actively use sales platforms to build a robust understanding of our customers/target needs, industries, and markets**
**- Understand customer's operating environment, structure unique financing, cash management and overall business needs to add value to the customer**
**- Possess and constantly build deep expert knowledge of the market, customers, and broader economic factors**
**- Identify and respond to changes in the business environment and establishing action plans to address customer issues and priorities**
**- Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs**
**- Enhance business networking events**

**SHAREHOLDER**:Develop / implement sales strategies to proactively attract, acquire and retain customers / business development opportunities and referrals, to increase profitability and enable business growth, in line with risk profile of the customer**
**- Build new relationships and deepen existing customer relationships by consistently following the commercial sales methodology**
**- Promote and offer full suite of products, sales, services and banking capabilities**
**- Meet or exceed business targets**
**- Assess credit requests to determine risk and make appropriate recommendations for structuring credit deals**
**- Oversee the management of accounts to ensure they are appropriately monitored and remain within guidelines and assigned limits. Renew credits in a timely manner, meeting targets for expired credits.**
**- Understand the market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the Bank**
**- Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals**
**- Protect the interests of the organization identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary**
**- Ensure compliance with regulatory and operational risk requirements**
**- Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts**
**- Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct**
**- Develop a productive relationship with external partners as means to identify new business opportunities**

**EMPLOYEE / TEAM**:Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues**
**- Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit**
**- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques**
**- Participate in personal performance management and development activities, including cross training within own team**
**- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities**
**- Provide mentorship by sharing knowledge and experiences and leveraging best practices**
**- Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.**
**- Contribute to a fair, positive and equitable environment that supports a diverse workforce**
**- Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
**BREADTH & DEPTH**:

- Top level expert primarily accountable for origination of new customer business and relationship management for Commercial Large Business and Junior Corporate segments**
**- Manages a portfolio in line with the business sales model characterized by high complexity and credit requirements**
**- Interpret and analyze customer financial statements with deep level credit acumen**
**- Identifies referral opportunities across business lines and segments**
**- Anticipates emerging customer trends as a basis for recommending products and services and expanding the business**
**- Solves most complex problems with broad impact on the business segment and financials**
**- Possesses a highly sophisticated understanding of customer needs and competitor offerings that contribute to the direction of the business**
**- Works autonomously as the 'lead' and coaches and guides members within area of expertise**
**- Execute