Program Coordinator
2 months ago
**JOB DESCRIPTION**
**POSITION TITLE**: **Program Coordinator - Sycamore House**
**LOCATION(S)**: **John Howard Society of Nova Scotia**
**Sycamore House, HRM Peninsular**
**DATE**: **October 21, 2024**
**GENERAL ACCOUNTABILITY**:
The John Howard Society of Nova Scotia (JHSNS) has been actively serving our communities since 1950. Our mission is _effective, just and humane responses to the causes and consequences of crime_. We work collaboratively with clients, government and community agencies to support individuals and families who have come into conflict with the law or who are at risk of becoming involved with the criminal justice system. Our core activities include direct service provision, community education, research and resource development and advocacy.
JHSNS recognizes the importance of diversity and inclusion in creating a strong and capable workforce. JHSNS works towards improving representation of designated groups at all levels. This approach reflects our values of respect, integrity, fairness, diversity, and accountability. We believe such values must be demonstrated in our relationships with participants, students, volunteers and community partners.
The Program Coordinator - Sycamore House reports to the Housing Team Lead. This includes coordinating all participant and community programs and services as part of year-round operations. With guidance from and in support of the mission and values of JHSNS, the Program Coordinator directly oversees and delivers a safe, inclusive and thriving learning environment that promotes the well-being and success of all participants and community members.
**SPECIFIC ACCOUNTABILITIES**:
**Operations**
- Understands and implements JHSNS policies, procedures, operational guidelines and service delivery model.
- Provides direction and leadership in support of JHSNS Mandate and Mission Statement.
- Works toward meeting key performance indicators and tracks outcomes for regular submission to Housing Team Lead.
- Promotes participants’ rights and responsibilities through positive conflict resolution and restorative practices.
- Maintains accurate records and reports for internal and external use.
- Manages the schedule to ensure the house is staffed according to our mandate.
- Submits team working hours for payroll to the Housing Team Lead.
- Ensures the safety and security of all JHS equipment at the house and reports any losses or damages to the Housing Team Lead.
- Verifies team expense claims and makes them available to the Housing Team Lead for approval.
- Manages petty cash, ensuring the balance is accurate at all times, and submit reconciliation claims accordingly to the Housing Team Lead.
- Collaborates with Transition Team Lead in the delivery of community programs and services.
- Takes a trauma informed approach to address problem behaviors in a supportive, measured, and progressive manner, escalating to the Team Lead, where appropriate.
- Collaborates with staff and participants to proactively identify and prevent/mitigate potential issues and challenges such as interpersonal conflicts, and more complex behavioral issues.
- Provides guidance, and oversees case management activities to ensure participant risk/needs are being met.
- Oversees the delivery of programs, events and activities in coordination with Transition Team Lead.
- Coordinates travel arrangements for participants to attend scheduled appointments.
- Creates and fosters an atmosphere of encouragement, guidance and coaching to participants to address their identified needs.
- Monitors existing service contracts (i.e. pest control, garbage removal, snow removal, etc.) to ensure service levels are being delivered and follow up as required.
- Provides after-hours/on-call support and emergency response to JHS Housing programs on a rotational basis.
- Actively pursues and fosters community partnerships and leverages local/regional engagement to promote positive community relations and engagement with site activities and supports.
**Human Resources Management**
- Provides direct Human Resource oversight and performance manages personnel in consultation with Team Leads. This includes regular and ongoing feedback and assessment and formal annual performance reviews.
- Participates in the interview and selection process for staff, students and volunteers as applicable.
- Provides orientation training to new personnel to ensure they have clear direction and timely and specific feedback, and training needs are identified.
- Prepares work schedules for staff to ensure proper coverage including weeknight and weekend coverage.
- Builds a sense of teamwork and cooperation with employees, and schedules and chairs regular team meetings under the direction of Team Leads.
- Provides leadership by coaching for success.
- Responsive for ensuring scheduling and payroll are completed and approves overtime under the direction of Team Lead.
**Financial Management**
- Operates within approved budget auth
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