Field Service Supervisor

2 weeks ago


Quebec City, Canada BD Full time

**Job Description Summary**: Le Superviseur Service et Support pour les dispositifs de distribution BD Pyxis est responsable de fournir un leadership à l'équipe locale de service sur le terrain et du soutien au Gestionnaire Sénior. Supervise les tâches administratives associé aux objectifs commerciaux de BD et aux objectifs et affectations de l'équipe opérationnelle, et prend en charge les tâches et tâches interfonctionnelles pour l'optimisation des activités, telles qu'assignées par le Gestionnaire Sénior.

The Field Service Supervisor for BD Pyxis Dispensing Devices is accountable for providing leadership to the local Field Service Team and support to the Senior Manager, oversees the administrative tasks associated with BD business goals and operational team objectives and assignments, and supports cross-functional duties and tasks for Business Optimization as assigned by the Associate Director.

We are** the makers of possible**

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a **maker of possible** with us.

Le Superviseur Service et Support relève du Gestionnaire sénior et supervise les activités du service sur le terrain d’une région géographique désignée pour supporter les objectifs commerciaux de l'entreprise associés au service et support des produits BD Pyxis au sein du portefeuille MMS.

**Responsabilités du rôle de Superviseur Service et Support de BD**:

- Le Superviseur Service et Support fournit un soutien au Gestionnaire Sénior, Chargé de Projet d’Implantation, équipes interfonctionnelles internes et équipe locale de service sur le terrain à divers titres pour soutenir les buts et objectifs commerciaux établis
- Fournit un support technique à distance et en personne pour les systèmes de distribution automatisés BD Pyxis situés dans les hôpitaux et autres établissements de soins de santé dans la zone de service désignée et dans la conformité de nos accords de support client au besoin
- Répondre, évaluer et prioriser les demandes de services ; diagnostiquer, entretenir et résoudre les problèmes matériels et logiciels propriétaire du système, prendre en charge et maintenir la demande de service, et escalader les problèmes au besoin ; enregistrer, suivre et documenter toutes les activités des demandes de services et être capable de soutenir pleinement tous les produits de la région selon les besoins
- Supervise une zone géographique assignée par le Gestionnaire Sénior et examine et recommande les niveaux d'effectifs pour la zone, en fonction des besoins de l'entreprise
- Supervise les opérations quotidiennes de l'équipe locale de service sur le terrain
- Supervise l'achèvement de tous les programmes de formation de l'équipe locale de service sur le terrain
- Agit comme premier point de contact pour les problèmes des employés et clients et communique avec le Leadership Exécutif et Sénior, le Centre de Support Technique et d'autres équipes interfonctionnelles concernant les problèmes de support client
- Facilite les sessions d’encadrement avec le personnel pour l'expérience comportementale, technique et opportunités d’expérience clients
- Encadre le personnel et travaille à identifier les opportunités de développement, de croissance, d'avancement et établir les meilleures pratiques
- Doit faire preuve d'un leadership et d'une communication solides, et d'une compréhension des environnement des affaires de la santé
- Doit démontrer une capacité éprouvée à diriger et à développer des performances de haut niveau pour les associés
- Doit posséder et maintenir une connaissance supérieure des procédures et politiques du département de l'entreprise et du service, y compris le traitement des plaintes des clients et les rapports sur les dispositifs médicaux
- Diffuse la politique et les procédures de service sur le terrain, maintient le tableau de bord et les métriques de l'équipe, et respecte l'inventaire de l'équipe et les cédules d'audit du dépôt
- Doit posséder une connaissance pratique du matériel/processus d'affaires/contrôles budgétaires
- Favorise un climat d'accessibilité et de dialogue ouvert dans lequel les gens valorisent le mentorat et sont encouragés à performer à des niveaux plus élevés
- Promouvoir et favoriser une culture de travail d'équipe au sein de l'équipe locale de service sur le terrain et entre unités d'aff



  • Quebec City, Canada SGS Full time

    Company Description We are SGS the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. **Job Description**: SGS Canada is...


  • Quebec City, Canada UCM Service Full time

    Responsibilities Maintenance, machine repairing, parts replacements, report to the service coordinator. **Qualifications**: Experience in Packaging and processing equipment. VFFS, Rotary machines, Fillers, Screws, Filling machines, Horizontal machines for pouchs **Job Type**: Casual Pay: $65.00-$100.00 per hour **Experience**: - Manufacturing: 1 year...

  • Pt Dps Supervisor

    9 hours ago


    Quebec City, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Quebec City, Québec Canada **Avant de postuler pour un emploi, sélectionnez votre préférence linguistique parmi les options** **disponibles en haut à droite de cette page.** **Description du poste** **Job Summary** This position assists the Package Dispatch Supervisor (PDS) with dispatch analysis and daily routine...


  • Quebec City, Canada Kodak Full time

    The Field Service Technician is responsible for the installation of hardware, software and networking products and configurations at customer sites, as well as for diagnosing and optimizing product performance. Ensures customer satisfaction by advising customers on preventive maintenance, value of Equipment Maintenance Agreements (EMA), support services,...


  • Quebec City, Canada TerraSource Global Full time

    **Position Summary** Support TerraSource customers and internal departments to maximize customer satisfaction with our equipment, while capturing revenue for service whenever possible and driving parts sales. **Essential Duties and Responsibilities** include the following: - Supervise, advise and train customers on installation, operation and maintenance....

  • Service Supervisor

    2 weeks ago


    Quebec, Canada Strongco Full time

    Province: Quebec Branch: Val-d'Or Employment Type: Full Time Number of Positions: 1 Share: SUMMARY The Service Supervisor (or Lead Hand Technician) is responsible for the day-to-day operations and management of the service department, managing and monitoring the WIP. The candidate will ensure technicians have a full work schedule, either in the shop...

  • Service Supervisor

    2 weeks ago


    Quebec, Canada Strongco Full time

    Province: Quebec Branch: Val-d'Or Employment Type: Full Time Number of Positions: 1 Share: SUMMARY The Service Supervisor (or Lead Hand Technician) is responsible for the day-to-day operations and management of the service department, managing and monitoring the WIP. The candidate will ensure technicians have a full work schedule, either in the shop...

  • Service Supervisor

    2 weeks ago


    Quebec, Canada Strongco Full time

    Province: Quebec Branch: Val-d'Or Employment Type: Full Time Number of Positions: 1 Share: SUMMARY The Service Supervisor (or Lead Hand Technician) is responsible for the day-to-day operations and management of the service department, managing and monitoring the WIP. The candidate will ensure technicians have a full work schedule, either in the shop...


  • Quebec City, Canada CBI Health Full time

    **IT Field Services Technician** CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and...


  • Quebec City, Canada McCarthy Tétrault LLP Full time

    Description du poste: At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of _Canada’s Top 100 Employers_ and one of _Canada’s Best Diversity Employers_. Our culture is built on professional excellence, collaboration, innovation, thought...


  • Quebec City, Canada Bayshore HealthCare Full time

    **ABOUT THE ROLE** The Client Service Coordinator reports directly to a Supervisor as designated by the Department Manager. The Client Service Coordinator collaborates with the Specialty Pharma Nursing Managers, the Nursing Supervisors and the Payroll/Billing Department as appropriate. **A DAY IN THE LIFE** - Required to be available for On-Call shifts for...


  • Quebec City, Canada MBI I.T. Services Full time

    We are currently hiring for a contract I.T Field Service Technician job in **Duration**: 3 MONTHS (possibility of an extension). **I.T. Field Service Technician job responsibilities**: - Maintains, troubleshoots, and repairs computer systems, hardware and computer peripherals. - Documents, maintains, upgrades or replaces hardware and software systems. -...


  • Quebec City, Canada Tekgroup Full time

    Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. - Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. - Trains employees, identifies, analyzes, and repairs product failures, orders and...


  • Quebec City, Canada Ishida Canada Inc. Full time

    **About us** We are professional, agile, professional and our goal is to Support our current customers and assist Sales in gaining new business. Our work environment includes: - Modern office setting - Food provided - Work-from-home days - Growth opportunities Overview: We are seeking a skilled and motivated Field Service Technician to join our team. As...


  • Quebec City, Canada BD Full time

    **Job Description Summary**: **We are the makers of possible** BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech...

  • Field Services Manager

    Found in: beBee jobs CA - 2 weeks ago


    Labrador City, Newfoundland and Labrador, Canada Meridia Recruitment Solutions Full time

    Field Services ManagerCarol Lake Metal WorksLabrador City, NLReference NH-17978Carol Lake Metal Works (CLMW) is a Newfoundland and Labrador-based company that is a leading provider for the Labrador West and Northern Quebec Mining Industry. Their commitment to safety, quality, innovation, and productivity sets them apart from competitors and makes them a...


  • Quebec City, Canada Patterson Companies, Inc. Full time

    We are looking for a determined and resourceful person to complete the dynamic technical service team of our Quebec branch. As a Service Technician - Maintenance, you will have to perform repairs, installations and maintenance of intermediate-level equipment expertly, clinically, on a variety of dental equipment. **Fonctions essentielles**: - Independently...


  • Quebec City, Canada Arjo Full time

    **Empowering careers at ARJO** **At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?** **This could be your opportunity to begin a challenging and...


  • Quebec City, Canada Xerox Full time

    **About Xerox Holdings Corporation**: For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business...


  • Quebec City, Canada Xerox Full time

    **Responsibilities**: - Drive a truck to service customers. - Install and repair machines. - Install and maintain an inventory of spare parts for company trucks. - Provide technical support to customers through phone or in-person contacts. - Communicate with the company's office staff via remote or cellular phone. - Act as a salesperson to sell the...