Bilingual Supervisor, Legal Support Services

3 weeks ago

Quebec City, Canada McCarthy Tétrault LLP Full time

Description du poste:
At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of
_Canada’s Top 100 Employers_ and one of
_Canada’s Best Diversity Employers_. Our culture is built on professional excellence, collaboration, innovation, thought leadership and entrepreneurialism. We embrace inclusion in all its forms and we provide the tools and opportunities to help our people develop to their full potential.

The employee in this position will be part of a national team in which they will work with lawyers and professionals in all of our offices across Canada, where English is the predominant language. An employee in this position will be expected to supervise staff who provide administrative services in English or French for clients, lawyers or professionals who understand and communicate only in English or French. It is necessary for the proper functioning of the operations to have a bilingual Supervisor to respond to requests as required. Bilingualism (French and English) is therefore a requirement for this position.

This position can be based out of
**Toronto, Vancouver, Calgary, Montreal **or
**Quebec City**. McCarthy Tétrault employees benefit from a hybrid work environment.

**As a Bilingual Supervisor, Legal Support Services, you will be**:

- Monitor the workload as assessed by Intake and reprioritize as required.
- Monitoring processes and procedures that impact metrics to ensure duties are performed efficiently. Identifying process or procedure improvements and submitting recommendations for change to Senior Manager, LASG, when necessary.
- Ensuring compliance with LASG Quality Assurance process and ensuring the quality and accuracy of completed work meets the standards expected by the LASG clients.
- Assisting with the preparation of reports related to productivity statistics as directed by Senior Manager, Resource Centre. Producing reports on department activities monthly and on an as needed basis.
- Acting as a liaison between LASG, DSG and their clients regarding workflow and to address escalated concerns and/or issues.
- Ensuring LASG staffing levels are appropriate to meet client needs. This includes recruiting for overtime assistance when necessary and approving vacation or other absence requests, lunch breaks, back-up supports and coverage schedules
- Staff Supervision_
- Supervising and directing all functional day to day activities. Monitoring and managing performance of direct reports including performance evaluations. Holding staff accountable for performance expectations and results. Conducting touchpoints and providing guidance and feedback when necessary. Providing coaching to staff in areas such as service quality, client service, standards and needs of the business.
- Making recommendations to Senior Manager, LASG, regarding exceptional performance rewards, disciplinary actions and/or terminations.
- Participating in the hiring of new employees including assisting the Senior Manager, LASG with recruitment, screening, selection and orientation.
- Training_
- Mentoring new hires and providing guidance to staff regarding LASG work, processes and procedures.
- Assessing the skill level of staff and, where necessary, identifying training required.
- Creating training material/documentation for staff. This includes remaining current with technology and technological changes, and attending technology training sessions.
- Participating in or leading staff training sessions.
- Participating in any projects as required by the Firm or related to LASG.
- Other_
- Conducting presentations for new clients regarding LASG Services.
- Other duties as assigned.
- Post-secondary diploma (office administration, legal specialization or related field).
- Minimum of 5 years experience in a supervisory role is required in addition to previous experience as a Legal Assistant. Knowledge of both Litigation and Business Law practices would be an asset.
- Proficient in Microsoft Office Suite and experience working with departmental metrics and data analysis tools.
- Demonstrated ability to prioritize work according to clients’ requirements.
- Solution oriented, problem solving and negotiation skills in order to successfully resolve any schedule conflicts. Proven ability to work well under pressure, to adjust to changing needs of the Firm and to multi-task while demonstrating composure and the ability to handle stress and tight timelines.
- Well developed interpersonal skills and evidence of strong customer service orientation
- Excellent communications skills in English and French (verbal and written) are required.
- Well organized with meticulous attention to detail and strong proof-reading skills.
- Recognized ability to transfer knowledge in an efficient, pleasant and effective way, using a variety of techniques.

**As a member of the McCarthy team, you will have access to**:

- Outsta

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