Field Service Technician

2 weeks ago

Quebec City, Canada Patterson Companies, Inc. Full time

We are looking for a determined and resourceful person to complete the dynamic technical service team of our Quebec branch. As a Service Technician - Maintenance, you will have to perform repairs, installations and maintenance of intermediate-level equipment expertly, clinically, on a variety of dental equipment.

**Fonctions essentielles**:

- Independently respond to assigned customer calls, determine the nature of the problem of a particular module or component.
- Determines the parts, supplies and tools needed to complete the service request.
- Communicate any unusual issues to the Service Coordinator following each call.
- Ensures that standard response times committed to the Service Coordinator are met.
- Loads, delivers, installs, configures and trains customers on the use and basic maintenance of equipment sold.
- Operates, maintains and secures test devices and tools used to adjust, calibrate and repair equipment.
- Completes all required paperwork (time sheets, service orders, BRH forms, inventory, expense reports and/or credit card statements or equipment related items).
- Returns defective modules or parts to the head office and labels items.
- Maintains and supplies truck parts inventory.
- Performs other duties as assigned.

**Formation et compétences**:

- Diploma in electronics, or any other relevant experience.
- Valid driver’s license and proper driving record.
- Excellent organizational and problem-solving skills.
- Motivated team player and good manual skills.
- 2 to 3 years of experience in repair field in a dental/medical environment.
- Experience in carpentry, plumbing, heating, electrical or electronics required.
- Strong customer service skills.
- Excellent spoken and written French skills.
- Good knowledge of English, both written and spoken.
- **Patterson n’est pas juste un simple lieu de travail, c’est un partenaire qui se soucie de votre succès.**

L’une des marques distinctives de Patterson, ce sont les personnes de talent qui incarnent notre culture ̶ être axés sur les gens, en constante évolution et centrés sur les résultats. La croissance professionnelle abonde dans cet environnement de travail motivant. Nous reconnaissons l’apport positif de la diversité des talents et des expériences de nos employés et nous croyons qu’ils bâtissent une organisation plus forte et prospère.

Nous sommes à la recherche d’une personne déterminée et débrouillarde afin de compléter l’équipe dynamique du service technique de la succursale de Québec. En tant que technicien de service - maintenance vous aurez à effectuer des réparations, des installations et l’entretien d’équipements de niveau intermédiaire de manière experte, en clinique, sur une variété d’équipements dentaires.

**Fonctions essentielles**:

- Répondre de manière autonome aux appels des clients qui lui sont assignés, déterminer la nature du problème d'un module ou d'une composante particulière.
- Déterminer les pièces, les fournitures et les outils nécessaires pour compléter la demande de service.
- Communiquer tout problème inhabituel au coordonnateur du service technique suivant chaque appel.
- Garantir que le temps de réponse standard établi avec le coordonnateur de service est respecté.
- Charger, livrer, installer, configurer et former les clients sur l'utilisation et l'entretien de base de l'équipement vendu.
- Utiliser, entretenir et sécuriser les appareils de tests et les outils utilisés pour ajuster, calibrer et réparer les équipements.
- Remplir toute la documentation requise (feuilles de temps, ordres de service, formulaires du Bureau de la radioprotection, rapports d'inventaire et de dépenses, relevés de carte de crédit et documents liés aux équipements).
- Retourner les modules ou les pièces défectueuses au siège social et identifier les articles.
- Maintenir et approvisionner le stock de pièces du camion.
- Exécuter toute autre tâche qui lui est assignée.

**Formation et compétences**:

- Diplôme d’études en électronique, ou toute autre expérience pertinente.
- Permis de conduire valide et dossier de conduite en règle.
- Excellent sens de l’organisation et bonne aptitude pour la résolution de problèmes.
- Travailleur motivé ayant un bon esprit d’équipe et une habileté manuelle.
- Détenir 2 à 3 ans d’expérience de travail en réparation sur le terrain, en environnement dentaire ou médical.
- Expériences liées à la menuiserie, la plomberie, le chauffage, l’électricité ou l’électronique requise.
- Aptitude développée pour le service à la clientèle.
- Excellente maîtrise du français tant à l’oral qu’à l’écrit.
- Bonne connaissance de l’anglais tant à l’oral qu’à l’écrit.

  • Field Service Technician

    5 days ago

    Quebec City, Canada Kodak Full time

    The Field Service Technician is responsible for the installation of hardware, software and networking products and configurations at customer sites, as well as for diagnosing and optimizing product performance. Ensures customer satisfaction by advising customers on preventive maintenance, value of Equipment Maintenance Agreements (EMA), support services,...

  • IT Field Services Technician

    5 days ago

    Quebec City, Canada CBI Health Full time

    **IT Field Services Technician** CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and...

  • Field Service Technician, Quebec Region

    6 days ago

    Quebec City, Canada Ishida Canada Inc. Full time

    **About us** We are professional, agile, professional and our goal is to Support our current customers and assist Sales in gaining new business. Our work environment includes: - Modern office setting - Food provided - Work-from-home days - Growth opportunities Overview: We are seeking a skilled and motivated Field Service Technician to join our team. As...

  • Field Service Support Technician

    3 weeks ago

    Quebec City, Canada Stefanini, Inc Full time

    Stefanini Group is looking for a **Field Service Support Technician** for a globally recognized company based in **Quebec, CA!** **Responsibilities** - ITSMS Tool Set (Ticket Management Software) - Correctly track incidents and calls timely and accurately - Respond to computer related service and trouble calls - Ability to resolve Windows 10 and MAC OS...

  • Field Service Technician

    2 weeks ago

    Quebec City, Canada Xerox Full time

    **About Xerox Holdings Corporation**: For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business...

  • Bilingual Field Service Technician

    3 weeks ago

    Quebec, Canada Clarion Medical Technologies Full time

    Bilingual Field Service Technician - QuebecThe Service Technician is accountable for performing technical inspections, repairs, services, upgrades, and supports installations of Clarion’s medical systems for our customers. Frequently travels to customer sites within assigned territory and occasionally across Canada where required to support business and...

  • Bilingual Field Service Technician

    2 weeks ago

    Quebec, Canada Clarion Medical Technologies Full time

    Bilingual Field Service Technician - QuebecThe Service Technician is accountable for performing technical inspections, repairs, services, upgrades, and supports installations of Clarion’s medical systems for our customers. Frequently travels to customer sites within assigned territory and occasionally across Canada where required to support business and...

  • Bilingual Field Service Technician

    2 weeks ago

    Quebec, Canada Clarion Medical Technologies Full time

    Bilingual Field Service Technician - QuebecThe Service Technician is accountable for performing technical inspections, repairs, services, upgrades, and supports installations of Clarion’s medical systems for our customers. Frequently travels to customer sites within assigned territory and occasionally across Canada where required to support business and...

  • Field Service Technician

    3 weeks ago

    Quebec City, Canada TerraSource Global Full time

    **Position Summary** Support TerraSource customers and internal departments to maximize customer satisfaction with our equipment, while capturing revenue for service whenever possible and driving parts sales. **Essential Duties and Responsibilities** include the following: - Supervise, advise and train customers on installation, operation and maintenance....

  • Machine Tool Field Service Technician-Quebec

    2 weeks ago

    Québec City, Canada Waterford Executive Full time

    Primary ScopeField Service Technicians provide customers with maintenance and repair assistance of CNC machine tools and automation systems on site or by telephone. They establish and build exemplary communication and customer service relationships with customers and distributors. The individual manages difficult customer situations in a positive manner,...

  • Service Technician

    2 days ago

    Quebec City, Canada AMVT LLC Full time

    AMVT LLC is a Katy, Texas based company specialized in sales, service, marketing and customer support of optical sorting machine commonly used in rice, grain, nuts, coffee and seeds processing and food inspection and packaging machine. Currently we are looking for one Service Technician in Canada to cover the service work in surrounding...

  • Laser Field Service Technician-Quebec

    2 weeks ago

    Québec City, Canada Waterford Executive Full time

    DESCRIPTION:As a Field Service Technician, you will utilize customer communication skills, and the mechanical and electrical knowledge to repair, troubleshoot, modify and test complex technical problems on Machining products. This position is travel Monday through Friday, and home on weekends. While travel is mostly regionalized, Field Service Technicians...

  • Field Service Technician

    2 weeks ago

    Québec City, Canada OPEX Full time

    Position Summary: OPEX Corporation is currently looking for a part time Field Service Technician. This position will require the employee to be flexible with their hours. Due to customer demands, the employee may be required to work occasional weekends. The worker will have a high exposure level to customer service as they will be responsible for...

  • Field Services Technician, Thompson, Manitoba

    2 weeks ago

    ANY CITY, Canada DXC Technology Full time

    Job Description:DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world's largest companies trust DXC to deploy our enterprise technology...

  • Field Service Technician

    2 weeks ago

    Québec City, Canada Kodak Full time

    The Field Service Technician is responsible for the installation of hardware, software and networking products and configurations at customer sites, as well as for diagnosing and optimizing product performance. Ensures customer satisfaction by advising customers on preventive maintenance, value of Equipment Maintenance Agreements (EMA), support services,...

  • Service Technician, Technicien(Ne) de Service

    5 days ago

    Quebec City, Canada Spicers Canada ULC Full time

    Nous sommes actuellement à la recherche d'un(e) Technicien(ne) de service à notre succursale de Laval, qui relèvera du Directeur de succursale, Sign Graphics.Le Technicien de service est responsable de la formation, l'installation et la réparation des imprimantes grand format, des découpeuses, des plastifieuses et d'autres machines de signalisation....

  • Field Service Technician

    3 weeks ago

    Quebec City, Canada BD Full time

    **Job Description Summary**: **We are the makers of possible** BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech...

  • Field Foreman

    6 days ago

    Laval, Quebec, Laval region, Canada Brandt Tractor Ltd. Full time

    Brandt is currently seeking a Field Foreman for our Laval location. This position is responsible for assisting with coordinating and directing the workload of the Service Department for maximum efficiency and productivity while providing quality repair work; advise and make recommendations to the Service Manager regarding technician skills and training...

  • Field Service Technician

    7 days ago

    Quebec City, Canada Xerox Full time

    **Responsibilities**: - Drive a truck to service customers. - Install and repair machines. - Install and maintain an inventory of spare parts for company trucks. - Provide technical support to customers through phone or in-person contacts. - Communicate with the company's office staff via remote or cellular phone. - Act as a salesperson to sell the...

  • Road Service Technician-quebec

    3 days ago

    Quebec City, Canada Johnston Equipment Full time

    Short Description: **Description**: - **We are a solutions-driven, customer-focused provider of material handling, storage, and automated systems solutions and we take pride in knowing that your actions boost our customers’ productivity. We are looking for customer-focused, self-starting individuals to join our team and make a difference. If that sounds...