Field Service Technician

2 weeks ago

Quebec City, Canada Xerox Full time

**About Xerox Holdings Corporation**:
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech.

We're an industry leader that's rapidly growing our Technical Service division and have an immediate need for professional field technicians to delight our customers.

This is a great opportunity where you will get your own truck, not have to work weekends or nights, no micromanaging, phenomenal team, and you'll learn a lot.

**Benefits**:

- Company truck
- No weekends or nights
- Substantial growth opportunities for future career development within a supportive and collaborative company culture
- Paid time off, plus holidays and personal days

**Primary Responsibilities**:

- Perform routine services to ensure equipment availability to client site users.
- Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment
- Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices.
- Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability.
- Proactively manage consumables and supplies replacement as required.
- Provide customer training on assigned products to improve end user knowledge of equipment functionality
- Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage.
- Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools.
- Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required.
- Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance.

**Skills and Qualifications**:

- Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair.
- Superior time management skills and dependable. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals We value dependable employees who are eager to meet deadlines.
- Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.
- This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.
- IT and network-based certifications (A+, CompTIA and AWS, etc.) are a plus

**Here’s what success looks like in the first 60 days**:

- You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:

- Comprehensive understanding of our company and customer service culture
- Clear expectations in reference of call load, territory alignment and client satisfaction
- Thorough knowledge base of the equipment and inventory needs to support your territory
- Actively and correctly completing service calls independently.

© 2023 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.

**Benefits**:

- Paid time off

Schedule:

- Monday to Friday

Work Location: In person

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