Operations Supervisor Marine Services

3 weeks ago

Quebec City, Canada SGS Full time

Company Description

We are SGS the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

**Job Description**:
SGS Canada is seeking to recruit an office-based Operations and Quality Supervisor responsible for the Management & Supervision of staff working across a variety of contracts.

**SPECIFIC RESPONSIBILITES**:

- HSE responsibility for all employees under Marine Services Group
- Receive instructions from customers and provide technical advice as maybe necessary.
- Develop new service offerings to increase revenue.
- Continuous contact with customers to discuss operational issues and service improvements.
- Maintain close contact with industry players and keeping abreast of the developments within the shipping and logistics industries.
- Prepare and submit proposals.
- Participate in developing standards and be familiar with bulk handling standards.
- Provide technical advice to internal and external customers with respect to the logistic and shipping industries.
- Receive appointments from customers and review the inspection requirements. Prepare and submit proposals as necessary.
- Receive SGS corporate guidelines and disseminate to staff for implementation
- Direct staff for all upcoming jobs and ensure service requirements are carried out.
- Ensure SOPs are created and updated.
- Champion and lead SIR Program Training in conjunction with Operations Supervisor and Field supervisor.
- Monitor performance of employees under Marine Services.
- Support any other duties that may be assigned by Manager

**Qualifications**:
**Education**:College degree or bachelor’s degree in a relevant field

**Experience**:More than 3 years of experience with quality control systems, including ISO.

**Specific technical skills**:

- Strong working knowledge of the industry.
- Excellent capabilities in spoken and written French and English.
- Organizational, communication and interpersonal skills are essential.
- Ability to write reports, business correspondence and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients and the general population as efficiently as possible.
- Ability to work as a team, take initiatives and show leadership when necessary.
- Strong analytical skills and problem-solving abilities.
- Ability to prioritize and plan effectively.
- Excellent knowledge of quality and legal standards, both at the national and international levels.
- Ability to operate to the highest standards of ethics, in accordance with the SGS Statement of Integrity.
- A sense of diplomacy and networking skills are essential for building relationships with external clients as well as with key internal personnel.
- Must be creative, innovative and client focused.
- Must use skilled judgment in identifying sales opportunities, closing business and resolving customer related issues.
- Must be able to read, understand and follow work instructions in a safe, accurate and timely manner.
- Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
- Works well under pressure.
- Extended hours and shift work may be required from time to time.
- Travel to other SGS locations or client location may be required from time to time.
- Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.

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