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National Fsr Manager

4 months ago

SaintLaurent, Canada bioMérieux Full time

**National FSR Manager**:
Location: St Laurent, Canada
Position Type: Unfixed Term
Job Function: Customer Service

bioMérieux Canada Inc.

National FSR Manager

**Position Summary**:
The National Field Service Representative Manager is a team coach and leader who ensures efficiency and optimal performance from their Field-based team (FSRs) to achieve optimal customer service satisfaction. This position provides for management of the effective and efficient installation, maintenance and repair of bioMérieux’s product lines. Coordinated efforts with other cross-functional departments to provide world-class customer service & support through the promotion of teamwork and cooperation, removal of barriers to productivity, creation of a positive work environment and leadership by example.

**Responsibilities**:

- Ensure product support, troubleshooting and consultation to customers of bioMérieux.
- Optimize team resources: exceed customer expectations, ensure allocation of resources vs. customer support needs, work with team to provide guidance on optimizing work schedules
- Empower team to independently comply with regulatory and procedural requirements (while holding them accountable)
- Active coaching, mentoring and motivation of the team members, through strong presence in the field
- Assess and identify training and development needs and ensure execution of training plan as well as expertise level maintenance
- Support team to meet and exceed daily goals that are tracked via CRM against Key Performance Indicators (KPIs : Customer focus, Team focus, Core Values)
- Manages team member’s performance

**Studies and Experience**:
3-5 years relevant experience in team management

Associate or Bachelor's Degree in Medical Technology or related field

Minimum of three years of Engineering experience, preferred

Proficient with Microsoft Office Suites

Experience and knowledge of bioMerieux products an asset

**Skills and Qualifications**:
Exceptional teamwork and collaboration skills

Excellent written and oral communication skills, in both French and English

Computer skills aptitude

Strong organizational skills, ability to travel on a regular basis

Exhibit sound decision-making ability, including problem resolution and achieving customer expectations.

Demonstrate exceptional leadership skills, able to work independently, effectively multitask to meet deadlines and competing priorities in a fast paced environment.

**Quantitative Dimensions, Typical Performance Indicators**:
Scope and Resources Accountability: Manage country activities of field engineer located across the country.

Financial Indicators (revenue, budget, etc.): OPEX budget control.

Key Performance Indicators (KPIs): Effective and efficient installation, maintenance and repair of bioMérieux’s diagnostic product lines, optimize team schedule to favor time in front of customers.

Key Contacts (internal / external) and Interfaces: Technical support management, local and regional technical support teams, sales and marketing, customers
- Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment_
- Our internal mobility policy offers numerous opportunities for each of our 13 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development._
- At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits._
- Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company._
- bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA._