Service Manager

4 days ago

SaintLaurent, Canada United Rentals Full time

**_Great company. Great people. Great opportunities._**

If you’d like the chance to make your mark with the world’s largest equipment rental provider, **come build your future with United Rentals**

As a Service Manager, you’ll be the leader of a major maintenance enterprise. You’ll have the opportunity to hire and motivate an amazing team of Service Technicians. You’ll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.

**What you'll do**:

- Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
- Staff location adequately based on skills and workload
- Responsible for R&M, P&L and associated costs/budget
- Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
- Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control
- Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching
- Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
- Other duties assigned as needed

**Requirements**:

- High School diploma required; trade-school degree a plus; bachelor’s degree preferred
- Valid driver's license with acceptable driving record
- Extensive Equipment Fleet Maintenance and leadership experience
- 5 years’ service and maintenance experience and a minimum of 3 years supervisory experience
- Strong motivational and leadership skills
- Excellent customer service skills
- Strong knowledge of maintenance accounting and P&L
- Basic computer skills particularly with Microsoft Excel

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Job Code = Service Manager-Branch - IN FRENCH

En tant que responsable de service chez United Rentals, vous serez le dirigeant d'une grande entreprise d’entretien. Vous aurez l'opportunité d'embaucher et de motiver une équipe incroyable de techniciens de service. Vous améliorerez continuellement l'efficacité et la satisfaction de la clientèle en vous assurant que l'équipement est bien entretenu et réparé. Vous travaillerez en étroite collaboration avec le directeur de succursale et aiderez à établir une succursale rentable grâce à votre direction, à vos connaissances en matière de service et d'entretien et à votre gestion des affaires.

Ce parcours vous permettra d’accéder à un poste de gestion chez United Rentals, le plus grand loueur d’équipement du monde. Nous vous fournirons les outils, la technologie et le soutien dont vous avez besoin pour fournir un travail excellent. Vous serez fier ou fière du travail fourni par vos employés, de votre atelier de service quant à la location du matériel nécessaire à la construction de nos milieux de vie.

Responsabilités complémentaires (liste non exhaustive):

- Motiver, encadrer et former les techniciens pour dépasser les normes de temps et de qualité et se conformer aux processus de réparation et d’entretien standard
- Répartition des membres du personnel, en fonction des compétences et de la charge de travail.
- Responsable du R&M, des profits et des pertes et des coûts/budget associés
- Direction, planification, mesure et amélioration continuelle de toutes les mesures de rendement de service et d’entretien
- Supervision des activités du service des pièces, pour assurer un service à la clientèle optimal, une productivité supérieure des techniciens/ateliers/du coût d’origine de l’équipement et un contrôle maximal des coûts
- Évaluation du rendement et des possibilités de promotion des membres du service Identification et organisation des formations techniques nécessaires t accompagnement constant par des séan
- Promotion d’une culture de sécurité et de discipline par le biais de leadership, respect individuel exemplaire des normes de sécurité, sens de la responsabilité et communication
- Autres responsabilités en fonction des besoins

Exigences du poste:

- Diplôme d'études secondaires requis; Diplôme d'école de commerce est un atout; Baccalauréat préférable
- Permis de conduire en cours de validité et dossier de conduite acceptable
- Vaste expérience en entretien de flotte d'équipement et en leadership
- Cinq ans d'expérience en service et entretien et un minimum de 3 ans d'expérience en supervision
- Solides aptitudes en leadership et capacité poussée à motiver les gens
- Compétences supérieures en service à la clientèle
- Connaissances importantes en comptabilité d’entretien et du compte de résultat d’une entreprise de location
- Compé

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