Customer Service Manager

5 months ago

SaintLaurent, Canada CAMP Systems International Full time

CAMP Systems is looking for a motivated Customer Service professional to join us in the Customer Service Manager role

**Overview**

CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world including Airbus, Bell, Boeing, Bombardier, Cessna, Daher, Dassault, Embraer, Gulfstream, Hawker, HondaJet, Leonardo, and Pilatus. Our services are delivered through a “SaaS plus” model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001, to over 800 employees in 12 locations around the world.

CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. Smart, motivated people, who want to take initiative, are given the opportunity and freedom to make things happen. CAMP is wholly owned by Hearst Business Media.

**Job Summary**

As part of the Customer Service Team you will be responsible for achieving our company objectives involving client needs and requests by assigning responsibilities, delegating work, and coaching team members. This position offers the chance to become familiar with CAMP’s software, clientele, and brand. Using your exceptional and professional customer care and leadership skills, you will be responsible for the first impression and representation of CAMP Systems to our customers.

**Responsibilities**
- Mentor team members towards their career goals.
- Train new team members.
- Distribute workload and prioritize tasks to achieve our business objectives.
- Relentlessly pursue process improvement and improve efficiency to surpass our business objectives.
- Maintain our work instructions up to date.

**What you need to succeed**
- 3-5 years of supervision experience in a Customer Service or client-facing environment.
- You love to get involved - be it in solving a specific issue for a customer at a point in time or driving change to help us make our service better.
- You bring a team-first attitude.
- You are willing to ask questions and challenge the status quo.
- Excellent interpersonal skills.
- You have a “can do” attitude and a problem-solving mentality.
- Ability to fluently speak in both English and French.
- You are proficient in MS Office suite, especially MS Excel computer software.

**What we offer**
- Competitive salary
- Fast-growing environment
- Generous company benefits including medical, dental and vision insurance; short-term disability, pension

**Equal Opportunity Employer**:
CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status EOE

**Benefits**:

- Dental care
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Saint-Laurent, QC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you speak English fluently?
- Are you comfortable in a hybrid setting?
- Will you now, or in the future, require sponsorship for employment visa status?
- Do you have 3-5 years supervisor experience in a Customer Service or client facing role?
- What are your compensation requirements?

**Experience**:

- Microsoft Excel: 1 year (preferred)

**Language**:

- French fluently (required)

Work Location: Hybrid remote in Saint-Laurent, QC

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