Manager, Global Partnerships

5 months ago

Toronto, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

Reporting to the Director, Global Partnerships, the Manager, Global Partnerships will play a key role in managing and nurturing Air Canada Cargo's relationships with strategically important regional and global customers, and for driving business growth and achieving sales targets within their assigned accounts and territory.

The Manager, Global Partnerships represents and promotes the entire range of solutions and services, while leading the customer account planning cycle and ensuring customer needs and expectations are met and/or exceeded.

**Responsibilities**:

- Establish productive, professional relationships at all levels with key personnel in assigned customer accounts, comprised of a mix of Global Freight Forwarders, Independent Forwarders and Forwarding Associations
- Negotiate and manage commercial agreements with global customers.
- Liaise regularly with customers in a multi-level hierarchy to ensure a high level of customer engagement and satisfaction
- Develop strategy & business plan with the involvement of relevant company personnel to meet revenue targets and performance objectives
- Monitor individual account performance across all regions. Develop specific tactical initiatives to build business.
- Proactively lead joint account planning process to develops mutual performance objectives, financial targets, and critical milestones for a one to three-year period.
- Provide relevant industry and customer specific reports and overviews to headquarter colleagues to assist in developing sales & marketing programs as well as product and operational improvements.
- Respond effectively to rapid changes in the marketplace via internal and external communication to ensure high level customer service and Air Canada revenue protection. At all times, take appropriate action to highlight positive effects while mitigating possible negative impact.
- Direct involvement in budgeting, preparation and participation in trade shows and industry events.
- Enlist the support of regional sales, services resources and other sales & management resources as needed
- Closely coordinates company executive involvement with customer management.
- Work closely with Cargo Customer Service to ensure customer satisfaction & problem resolution

**Qualifications**
- Undergraduate business degree
- 5+ years of relevant work experience
- Strong understanding of the cargo business.
- Highly developed interpersonal, communication and presentation skills.
- Strategic mindset
- Strong commercial/business acumen
- Strong analytical skill set - ability to data mine and drive direction with key partners
- Key partner development - strategic and consultative approach
- Results oriented.
- Ability to build strong relationships with both internal and external stakeholders.
- Strong analytical skills in dealing with data and general industry information.
- Proven time management and prioritization skills.
- Ability to cope with irregular or multiple work demands
- Ability to travel up to 40%.

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

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