Bilingual Customer Care Representative

5 months ago

SaintLaurent, Canada CAMP Systems International Full time

**Overview**

CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus” model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001, to over 1,300 employees in 13 locations around the world.

CAMP’s relationships with business aircraft manufacturers, aircraft maintenance facilities, and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services. CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large.

CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. Smart, motivated people, who want to take initiative, are given the opportunity and freedom to make things happen. CAMP is [RN1]part of the Hearst Business Media portfolio. Located in **Montreal, QC in the middle of a thriving aerospace ecosystem,** CAMP offers the opportunity to be a part of this thriving industry providing stability and a rich 50+ year history.

**Job Summary**

As part of the Customer Service Team you will be tasked with handling a variety of tasks involving client needs, requests, and making recommendations based on needs. This position offers the chance to become familiar with CAMP’s software, clientele, and brand. Using your exceptional and professional customer care skills, you will be the first impression and representation of CAMP Systems.

**Responsibilities**
- Be the first line of contact when customers, clients, and partners call with inquiries.
- List, understand, and take action in response to needs.
- Maintain records of customer information.
- Provide effective and efficient assistance where needed.
- Support CAMP’s Business interactions, setup, and if needed connect to proper Aircraft Analysts.

**Requirements**:

- Ability to fluently speak in BOTH English and French.
- Intermediate understanding of computer software.
- Warm, welcoming, and helpful attitude.
- Excellent interpersonal skills.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status EOE

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Are you legally authorized to work in Canada?
- Will you now or in the future require sponsorship for employment visa status?
- Do you require relocation to Montreal?
- On a scale of 1 - 10, where would you rate your proficiency with Microsoft Office?
- Do you speak fluently in English?
- Are you comfortable navigating multiple resources to find solutions?
- Are you comfortable in a hybrid setting?
- What are your salary expectations?

**Experience**:

- Customer service: 2 years (preferred)

Work Location: Hybrid remote in Saint-Laurent, QC H4S 0A9

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