FULL TIME

2 weeks ago

SaintBasile NB, Canada NTT Business Process Outsourcing Full time

With people at the heart of our success, NTT Data is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. At NTT Data, what you do matters.
A Career at NTT Data Means:
We’re committed to building a people-focused environment where you can shine, no matter who you are.
Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
What else does NTT Data Offer? Virtual paid training
Comprehensive benefits package (medical, vision, and dental)
Short- and Long-Term Disability options
As a Bilingual Customer Service Representative, you will be a leading Brand Ambassador serving as the first point of contact for customers in English or French . We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. Bilingual Customer Service Representative
Position Status: Full Time - Remote
Hours of Work: Monday - Sunday 8:00am - 12:00am EST / Monday - Sunday 9:00am - 1:00am AST
Department: Customer Service Representative
90/Bilingual (French/English)
Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.
Bilingual (English/French) a requirement.
Interactive customer service environment required.
Related experience in the food and/or retail industry considered an asset.
Strong and developed oral and written communication skills, including typing, spelling, and grammar.
Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.
Ability to work all required shifts.
Diversity. Inclusion.
We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
At NTT Data what you do matters.

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