Technical Support

6 months ago

Mississauga, Canada NetSoft Communications Inc. Full time

**Job description**
Think you have what it takes to be a part of our Technical Support and Training team? If you are ready to learn then we are ready to teach.

**If you do, then you must be**:

- Willing to learn, read, listen, and experience new things.
- Obsessed with quality.
- Accountable, and you take full responsibility for your actions and inactions.
- Hardworking, knowing that hard work pays off in the long term.
- Honest, and this quality shows in your day-to-day work.
- Eager to learn and grow; you do not just work for the paycheque.

**Who are we? Well, we are**:

- A Private Career College.
- Partnered with Microsoft, Citrix, VMware, Cisco, and Red Hat.
- A small team of 15 employees, who are looking to learn and grow every single day.
- A college that loves to offer programs that make a difference in our students’ lives.
- A company that seeks to make a positive impact on others’ lives.
- A team of people who care about our and your values more than your experience.

**Essential skills required for this position are**: Strong organizational and management skills; adaptable and innovative approach to planning and operations; ability to prioritize and multitask with considerable attention to detail; strong verbal and written communication skills; comfortable working in a fast-paced environment and under pressure; and excellent Microsoft Office skills, including MS Word, MS Excel, MS PowerPoint, and MS Outlook.

**Your personality traits are important to us.** To be successful in this position, you must be: Easy to work with, honest, positive, competent, curious, caring, mature, adaptable, coachable, committed to excellence, hardworking, punctual, enthusiastic, and a relaxed team player with high professional standards. You are a person who is keen to take this opportunity to learn, grow, and achieve well-above-average results.

But wait, there’s more As one of our Support Personnel and Instructor, you will be responsible for: supporting Microsoft Active Directory, Firewalls, Laptops, Images, Wireless devices, GPOs, structuring and delivering lessons; responding to students’ questions, needs, problems, and/or objections; building and maintaining a good classroom climate and rapport; creating a warm and friendly learning environment; giving feedback to students with specific, positive details that assist them in improving their performance; and innovating lab books by creating or updating TOC, videos, overviews, and quizzes with newer content.

**Your education and experience are important to us. We would prefer**:
1. A minimum of two years’ related experience (but if not, we are ready to teach you).
2. Recommended certificates: A+, MCSE, CCNA, CCA, and/or VCP.

**Job Types**: Full-time, Permanent

**Salary**: $38,000.00-$42,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift

Work Location: In person

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