Parts and Service Service Coordinator

6 months ago


Burlington, Canada Load Covering Solutions Full time

This role is an external facing role dealing with customers both over the phone and in person on a daily basis regarding their requirement for parts and service/repair. This position requires skills in doing vehicle damage assessments, quantifying service and part requirements, translating into work orders for shop and communicating effectively to the customer on scope of work and costs. This position will assist with quote follow ups for parts and service and communicate order status to customer. The Coordinator will manage and maintain the Customer Service Repair board and keep it updated on a daily basis.

**Duties**:

- Responsible for evaluating service and repair requirements on all trailers that come in for service and writing up service sales order and related shop work orders.
- Responsible for scheduling all service work with service repair team and ensuring parts for service are manufactured in time to complete service repair orders.
- Troubleshoots any repair issues with Service team to ensure correct resolution to issue.
- Answers phone and responds to all Parts and Service requests from customers from Service status updates, to scheduling inbound trailers for repair drop off.
- Prepares quotes for all large service/repair jobs and communicates with customer and follows up on service order and timing.
- Reaches out to all existing customers on service satisfaction and solicit new service work.
- Attends production meeting to ensure that all parts for Service are scheduled for production and aligns with timing for service work to be performed.
- Modifies, if required, and closes all Service/Parts orders for invoicing to ensure all hours are accounted for and all parts consumed are accounted for.
- Proactively contacts all Service/Repair customers when order is ready for Pickup.
- Conducts PDI on all Service work, prior to release to customer and takes any corrective action that may be necessary.
- Other duties as assigned

*

**Job Types**: Full-time, Permanent

Pay: $24.00-$27.00 per hour

Expected hours: 44 per week

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay

Application question(s):

- What experience do you have with getting the details you need from a customer to determine what their needs are and what they want to have done?

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- service & repair: 5 years (required)

**Language**:

- English (required)

Work Location: In person

Application deadline: 2022-06-25



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