Parts/service Counterperson

3 months ago

Burlington, Canada Jobsite Industrial Rental Services Full time

**Parts Coordinator**

We have an immediate requirement for a **Parts and Service Counterperson** in our Burlington location. This is a fast-paced, team-oriented branch that places a strong emphasis on customer satisfaction. The parts and service counterperson is an important position within our service department, not only ensuring that we have the supplies and information to keep our equipment available but in maintaining our customers' requirements. It is a vital step in promoting the success of our customer relationships.
- Provide administrative, warranty, and invoicing support;
- Operates as the direct liaison between staff and customers;
- Provide repair and service quotes to customers;
- Ensure technicians parts ordered and allocated to proper equipment;
- Enter work orders for internal machines, allocate parts to specific work orders;
- Monitor and track outstanding parts orders;
- Run daily reports to monitor business functions;
- Work cross-functionally with other departments to facilitate timely repairs;
- Submit warranty claims;
- Monitor and maintain parts inventory;
- Oversee the repair process;
- Invoice orders as needed.

**Key Qualifications**
- The ability to provide excellent customer relations while keeping a positive attitude;
- Proficient in organization and process fulfillment, attention to detail, and paperwork organization;
- Excellent communication and people skills on both an internal and external level;
- Previous experience working with technicians and in a similar and/or related parts environment;
- Knowledge in the creation of parts orders and work orders, developing and receiving purchase orders, inventory management, and estimate preparation;
- The ability to adapt to on-call work schedules;
- The desire to work effectively within a team environment;
**Additional Qualifications**
- Proficiency/prior experience with Systematics would be considered an asset;
- Technical aptitude of CAT equipment and operations would be considered an asset.
- Knowledge of construction equipment and building products;
- Previous experience in a related field;
- A self-starter, with a keen sense of time-management and effective planning skills;
- Professional customer service, and good communication.

Jobsite Industrial Rental Services is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, Jobsite Industrial Rental Services provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know, and we will work with you to meet your needs.

**Job Types**: Full-time, Permanent

**Salary**: $22.06 per hour

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Stock options
- Vision care

Schedule:

- Day shift
- Monday to Friday

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