Bilingual Travel Operations Coordinator

3 weeks ago


Montréal, Canada Bus.com Full time

**Position Title: Bilingual Travel Operations Coordinator**

**What we're building**:
**Your role**

**Your responsibilities**
- Manage incoming requests for customer reservations and match them with the right supplier based on trip specifications
- Communicate with customers in cases of itinerary changes
- Support our sales team in procuring buses
- Support last minute procurement requests for sales
- Support emergency procurements
- Ensure procurement process rules are being followed
- Maintain minimum gross margin requirements
- Validate bookings as soon as assigned for completeness - stadium parking, overnight, etc, no specific address - and ability to fulfill

**What you need to succeed**:
If you're still reading that means you're excited To set you up for success from the start, you'll need to:

- **Requirements**:

- Previous experience in a similar travel logistics / events related role
- Previous experience working with Salesforce
- Be excited about having a variety of events to organize at once
- Exceptional verbal and written communication skills in both French and English
- **Character**:

- Have confidence in high-stress situations and your ability to think your way out of a crisis
- Enjoy making new connections and be comfortable doing it in a virtual world
- Be comfortable with handling last-minute changes
- Have a strong appetite for acquiring knowledge #StudentForLife
- Be independent and evoke a true sense of accountability #OwnIt
- Maintain a positive attitude in every situation
- For additional cultural values, please read the section below

**Our values / Identity**:

- “The answers are in your brain”
- “Life happens, time to think big”
- “Be bold, just dive in”
- We set ourselves ambitious goals to feed our appetite for action because we believe we can make it happen. We go fast
- even when it means making mistakes along the way. We. The important thing is that we take the learning and move forward.
- “We're all in this together”



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