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Claims Advisor Ii

7 months ago

Halifax, Canada TD Bank Full time

**Work Location**:Halifax, Nova Scotia, Canada

**Hours**:35

**Line of Business**:TD Insurance

**Pay Details**:
**Department Overview**

TD Insurance is an integral part of TD Bank Group (TD) and we're driven to provide legendary experiences and trusted advice to our customers. We help protect our clients from the ‘accidents of life’ by offering a wide range of products, including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.

The TD Insurance brand, through its TD Insurance Credit Protection and TD Insurance Life and Health brands, is the number-one provider of critical illness insurance and direct life and health products in Canada. Through its TD Insurance Meloche Monnex and TD Insurance Home and Auto brands, TD Insurance is also the largest direct-response insurance group in the country.

The TD Insurance Bodily Injury Claims Department is responsible for delivering ease and value to our customers through simple, fast and fair claims resolution. Our department also ensures financial results by focusing on the client experience, strong risk management, a well-run operating model and by being an extraordinary place to work.

**Description**:

- Investigates claims regarding liability, injuries and other accident related damages promptly and thoroughly by pursuing investigation to logical conclusion.
- Establishes and maintains adequate case reserves by adhering to the BI reserving protocol and practices; complies with all established protocols regarding identification, notification and reporting to Major Claims; complies with all established protocols respecting claims settlement authority.
- Collects and documents claims related information in a clear and concise manner while adhering to established protocols to ensure accuracy and quality of information.
- Manage both potential indemnity and expense to ensure sound cost management principles and practices.
- Exercise sound judgment in the evaluation and resolution of all meritorious claims considering all available information adhering to established guidelines.
- Makes prompt contact (in person where practical) with all unrepresented claimants to establish and maintain a relationship of trust and cooperation in order to resolve claims of minor to moderate complexity in a timely manner through a fair and proactive process.
- Manages expectations of claimants throughout the claims process by maintaining regular follow up contact, and delivering on commitments made to resolve claims in a timely manner and fair process.
- Communicates with clients, third party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts with respect to their role, rights and responsibilities in the claim process in order to establish and maintain their cooperation and / or collaboration.
- Complete all required reports and all notepad entries in a timely manner

**Requirements**:

- Ideally, you will have a minimum of 2-3 years of liability claims handling experience
- You have an early understanding of the insurance industry and the related legal environment.
- You are able to prioritize and complete all claims handling related activities around the availability and accessibility of clients, third party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts as required.
- You have superior interpersonal and communication skills.
- You have a strong client service orientation
- You possess excellent organization and time management skills.
- You have effective analytical skills and you are detail oriented.
- You have strong negotiation skills.
- You have the ability to adapt effectively to a changing environment
- You are able to function effectively in a fast-paced, multi-faceted environment.
- You are able to work independently and with minimum supervision
- C.I.P. designation or actively working towards C.I.P. designation is required for licensing purpose; completion of course C11 or equivalent is required to be considered for the role
- Role may include supporting other lines of business based on need, including FRC and CAT; providing support during CAT events including FRC and CAT queues when requested

**Who We Are**

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

**Our Total Rewards Package**
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