Claims Advisor Ii

6 months ago

Halifax, Canada TD Bank Full time

**Claims Advisor II**:

- 425560BR

**Job Category - Primary**
- Insurance

**Work Location**
- 6940 Mumford Road Insurance

**Employment Type**
- Regular

**City**
- Halifax

**Time Type**
- Full Time

**Province/State**
- Nova Scotia

**Hours**
- 35

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**
- TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
- In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.
- At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers."

**Job Details**
- Reporting to the Team Leader, Catastrophe Claims Services, the claims advisor is accountable for providing quality service and managing expenses through the claims settlement process. Other duties include: opening new claims, setting up appraisals, assigning contractors, investigation, negotiation and settlement of residential and auto claims; generating financial transactions and finalizing settlements in a timely fashion.
- Additional responsibilities include but are not limited to the following:

- Meet or exceed the needs of the customer by adjusting claims in accordance to policy coverage with accuracy and speed
- Pro-actively work collaboratively with internal and external partners to ensure a legendary customer experience in all interactions
- Appropriately leverage external vendors, approved and non-approved
- Share knowledge, expertise and provide advice to colleagues in order to recommend additional services/support/resources to the customer, where necessary
- Ensure customer problems are handled appropriately and escalating issues when necessary
- Contribute to a positive working environment
- Demonstrate flexibility to be able to change activities based on customer and business needs
- Actively participate in the performance management process
- Meet professional/personal development objectives by utilizing learning maps and external courses as required
- Engage in and complete all internal training required for the role
- Actively participate in regular meetings
- Actively participate and/or lead peer coaching and training
- Provide guidance and technical support to colleagues
- Assess and mitigate risks and escalate as required
- Ensure accurate and timely reserving of claims
- Contribute to the business objective for Operational Excellence by adhering to mandatory compliance and audit requirements
- Be knowledgeable of and comply with company and industry codes of conduct
- Ensure necessary due diligence to support the accuracy of all insurance claims

**Job Requirements**
- Bilingualism in English and French is an asset
- Proficiency in XACTANALYSIS is an asset
- 2+ years of experience in a claims adjusting role (multiple lines would be considered an asset)
- CIP designation is preferred
- Effective Communication Listening, Empathy & Compassion
- Negotiation skills
- You have a superior client service orientation.
- You have excellent organization and time management skills.
- You have demonstrated your ability to function effectively in a fast-paced, multi-faceted environment.
- You have the ability to effectively deal with change and help foster an environment open to change.
- You possess strong typing and computer skills.
- You maintain a positive demeanor and foster team spirit.
- You have demonstrated good attendance and promptness.

Ability to work overtime on short notice as required

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of ou

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