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Warranty Administrator

1 month ago

Halifax, Canada Audi of Halifax Full time

Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike.

**Audi of Halifax is seeking a Warranty Administrator to join our team**

As the Warranty Administrator at Audi of Halifax, you will be responsible for supporting the service department with administration relating to internal work orders and warranty claims. Working closely with our service team, you will report to the Service Manager and have an opportunity to learn about the automotive service industry firsthand.

**_ Hourly Wage Range: $18.40 - $21.60_**

**Responsibilities will include but are not limited to**:

- Extends and completes P.D.I repair orders daily, maintaining P.D.I register of serial numbers and time
- Verifies all claims are accurately entered in repair orders by Service Advisors.
- Prepares claims for submission, including proper authorization codes
- Determines and corrects rejected claims for resubmission
- Follows up every ten days and reclaims when necessary any claims over thirty days old
- Matches and balances manufacturers' credit memos to file outstanding claims
- Files all paid repair orders and related documents after processing each credit memo
- Reports any problems or out-of-line conditions to the Service Manager
- Reconciles and maintains warranty schedule
- Maintains claims follow-up and records so that percentage of completion can be kept at a maximum
- Obtains authorization on major or unusual repairs before submitting to the factory
- Notifies Service, Sales and Parts Departments regarding any discrepancies in work orders or insufficient information
- Corrects and resubmits all claims rejected by the factory due to error, etc.
- Processing all warranty claims and internal repair orders in a timely manner
- Supporting administrative processes with the service department
- Monitor all customer inquiries and requests on warranty issues
- Maintain consistent and up-to-date knowledge of vehicle parts and components
- Arranging invoices, scheduling appointments, and assisting in filing
- Assisting Service Department and Service Manager when needed
- Coordinating special order parts requirements
- Ensures all safety policies and procedures in accordance with IAPA, WHMIS and company are strictly adhered to
- Dispatch work orders to alleviate the workload on service advisors
- Ability to be cross trained as an service advisor when needed.

**Requirements**:

- Previous experience in automotive service is considered an asset but not required
- 3-5 years experience in an administrative role
- Strong organizational skills and attention to detail
- Excellent customer service skills
- Computer proficiency

**Why Steele Auto?**:

- Competitive compensation package, with annual wage review
- Flexible Health and Dental Plans, 6 different cost shared options to meet everyone’s needs
- Enhanced Benefits including Telehealth, Mental Health Support and EFAP
- Retirement Savings Plan with employer match up to 4%, after 5 years up to 5%
- Opportunities for career growth and advancement
- Employee discounts on vehicle purchasing, parts, and service at any of our locations
- A safe, inclusive, and dynamic work environment