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4 months ago

Victoria, Canada Island Deaf and Hard of Hearing Center Full time

**Island Deaf and Hard of Hearing Centre January 2024**

**Booking Coordinator**

**Responsibilities**:
The Booking Coordinator plays a pivotal role in being an initial point of contact to assist the community in accessing interpreting and captioning services. Focusing on client-centered service delivery, the position will ensure accurate information and understanding of interpreting and captioning services. This position works directly with the public, clients, contractors and staff so the incumbent must work well as a member of a team; have demonstrated superior written communication skills; proven ability to work in a fast-paced environment; have exceptional multi-tasking skills and attention to written detail.

**Duties**:

- Ensures all appointment information is accurate and complete
- Enters the request into a database; research and confirm relevant information
- Sends out booking request from the database to approved contractors
- Negotiates between client, provider and contractor for best match and fit
- Confirms assignments and finalize assignment details with all parties
- Resolves booking conflicts; keeps electronic files up to date; billing and invoice processing
- Educates others on the need for interpreting/captioning services to ensure inclusive and accessible environments
- Other duties as may be assigned

**Qualifications**:

- Completion of college/ vocational or technical training and 2 to 4 years’ experience in database administration
- Office administration and/or operation experience with 2 to 4 years related experience in an office environment
- Superior data entry and accurate keyboarding skills; proficient with computer software and all Office

365 components
- Proficiency with tech devices (computer, iPad, phones, laptops) and knowledgeable and experienced with virtual platforms (MS Teams, Zoom etc.)

**Skills**:

- Demonstrated superior written communication skills
- Excellent organizational and analytical skills
- Exceptional attention to detail; effective problem-solving skills
- Strong ability to multi-task and meet deadlines
- Excellent English grammar and writing skills
- High degree of professionalism shown within all communication methods
- Ability to perform repetitive tasks with a high degree of accuracy

**Abilities**:

- Ability to thrive in a dynamic, multi-tasking environment while setting revolving priorities
- Works well in a collaborative environment with ability to work as part of a team or independently with minimum supervision
- Ability to communicate effectively with a wide range of people
- Capacity to learn new processes and retain information
- Ability to manage sensitive and confidential situations
- Knowledge of Deaf Culture, conversational ASL, and understanding of hearing loss and its implications is strongly desired

**Additional Information**:

- LGBTQ2+ and IBPOC individuals are encouraged to apply
- Familiarity with interpreting best practices is desired
- A criminal record check for working with vulnerable populations is a condition of employment

Applications are currently being accepted and interviews will begin immediately.

Please submit resume with cover letter to:
Executive Director, Island Deaf and Hard of Hearing Centre

**Job Types**: Full-time, Part-time

**Salary**: $25.00-$28.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Ability to Commute:

- Victoria, BC (required)

Ability to Relocate:

- Victoria, BC: Relocate before starting work (required)

Work Location: In person