Records Access Analyst

2 months ago

Victoria, Canada Island Health Full time

**Job Description**:
In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager, Records Access Processing and Transparency (RAPAT), and working as part of a broader team, the Records Access Analyst (the "Analyst") is responsible for supporting organizational quality through conducting and assisting with the RSAT division key activities. These key activities include Records Request Processing, Personal Information Corrections, Records Request Consultations, Records Transparency/proactive disclosure and regulatory liaison functions, hereafter referred to as the "Core Business Activities" (CBAs). This role is primarily focused on supporting organizational compliance with Part 2, certain components of Part 3 and Part 5 of the Freedom of Information and Protection of Privacy Act (FIPPA), its regulations, case law, directions and associated industry standards.

As with all team members, the Analyst acts to advance the Records and Information Stewardship, Privacy and Transparency program in reaching its vision of "Accountable records and information stewardship, transparency and privacy enhanced practices that sustain citizen engagement and trust and support excellence in health and care."

The particular focus of the Analyst may change throughout their tenure to optimize skills and abilities to ensure realization of the full scope of the respective role.

**QUALIFICATIONS**:
**Education, Training And Experience**:
A level of education, training and experience equivalent to a Diploma in Health Information Science, Health Information Management, Computer Science, Public Administration, Business Administration or related field with evidence of continuing professional development and at least three (3) years' of experience implementing Records access processing, proactive disclosure and transparency or similar functions with a minimum of six (6) months recent experience in a health care or similar setting.

**Skills And Abilities**:

- Strong customer service skills and experience in preventing and defusing contentious situations and using initiative and judgment in directing and resolving issues with customers.
- Basic assessment and problem solving skills, including ability to research, analyse, interpret information and data and summarize issues.
- Effective oral and written communication skills with a variety of disciplines at all levels of a large organization. Ability to produce concise, well worded letters, reports, create presentations and other documentation in a professional manner.
- Demonstrated organizational and time management skills and ability to manage a caseload, plan, implement, organize and problem solve in a constantly changing health care environment; to work under pressure and adapt and respond to changing priorities and deadlines and to meet legislated and organizational deadlines.
- Ability to follow and maintain procedures, workflow diagrams and business tools.
- Demonstrated strong interpersonal skills, including ability to foster and maintain good working relationships with maturity, tact, confidentiality and discretion.
- Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities.
- Physical ability to carry out the duties of the position.
- Ability to work independently with mínimal direction and as part of a team.
- Familiarity with health authorities, electronic health record systems and health care service delivery in general.

**Job Requirements**:

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