Process Improvement Analyst

4 months ago

Victoria, Canada Island Health Full time

**Job Description**:
In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager, the Process Improvement Analyst is responsible for providing support to the department to improve team performance by ensuring process documentation is maintained. In particular, the Process Improvement Analyst provides expertise in the mapping, measurement and facilitated current and future state redesign of processes, including process documentation, identifying training requirements, implementation of new strategies and monitoring of results with the team. The Process Improvement Analyst also provides support in managing the implementation of departmental policy and technology changes, ensures integrity and consistency of systems data and maintains systems forms as well as data and quality audits.

**QUALIFICATIONS**:
**Education, Training And Experience**:
A level of education, training and experience equivalent to a two year Diploma in Business, Technology, Health Information or related discipline. Bachelor's degree preferred. A minimum of 5 years of recent, related experience preferably within a large, complex organization. Strong knowledge in data management for Finance and Human Resources and exposure to a unionized or healthcare setting is an asset. Previous experience with Project or Change Management, process re-design and analysis is desired.

**Skills And Abilities**:

- Demonstrated knowledge of process improvement tools and techniques
- Emphasis on analysis, data quality, process design, problem solving abilities and strong technical acumen
- Demonstrated analytical skills to develop progressive, creative and innovative solutions
- Knowledge of self-managed team principles and techniques
- Ability to assist with supervision of multiple teams
- Ability to present and prepare concise analysis, reports and recommendations to multidisciplinary audiences
- Ability to work independently and as a team member
- Exceptional communication skills including conflict management
- Demonstrated leadership, customer service and interpersonal skills
- Physical ability to perform the duties of the position, including some travel
- Ability to work with scheduling and HR/Payroll systems such as ESP and/or Meditech
- Proficiency with database tools (MS Access, Excel, SQL) for data auditing & report requirements
- Working knowledge of IPeople scripting and Visio/flowcharts and LEAN methodology

**Job Requirements**:

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