Pt Front Desk Agent/night Auditor

7 months ago

Kingston, Canada Hampton Inn Kingston Full time

**Job description**

**Front Desk Agent**
- Greet customers immediately with a friendly and sincere welcome.
- Handle reservations, check-ins, check-outs.
- Must be able to accurately handle cash transactions.
- Good communication skills and multi-tasking skills is essential to this position.
- Knowledge of local attractions.
- Work well under pressure.
- Handle difficult situations with minimum supervision.
- Be able to work independently and as a team.
- Attention to detail very important

**Night Auditor**

**Responsibilities**:

- Prepare the daily night audit proceedings and system back-ups.
- Audit, balance and report on all cash and credit operations to include but not limited to over/short figures, deposits, counts, house charges, postings, etc. and reset all registers to ensure accurate, timely information.
- Audit, balance, post and report on the front desk to include but not limited to; room charges, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits to ensure accuracy and verify proper cash handling procedures are followed.
- Ensure any discrepancies are reported and brought to the attention of the Front Office Manager/Operations Manager
- Prepare and input statistics and income journal sheets for preparation of daily reports.
- Balance and close all bank ticket codes, daily.
- Assist in taking and placing wake-up calls, as needed.
- Perform the duties of Guest Service Agent including check in/check out.
- Perform the duties of Bell/Door/Valet/cleaning/room checking.
- Have thorough knowledge of emergency and front office procedures.
- Ensure the safety and wellbeing of guests and staff during the overnight period.
- Other duties as assigned.

**Required Schedule**

**Morning Shift - 7am to 3pm, Pm Shift - 3pm
- 11pm, Night Shift - 11pm-7am**

**ONLY CANDIDATES ELIGIBLE TO WORK IN CANADA AND IS CURRENTLY IN KINGSTON WILL BE CONSIDERED FOR THIS POSITION**FLEXIBILITY IS REQUIRED**Bi-Lingual would be an Asset**

**Job Types**: Part-time, Permanent

**Salary**: $18.00-$18.50 per hour

Expected hours: 16 - 24 per week

**Benefits**:

- Extended health care
- On-site parking
- Vision care

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Application question(s):

- Are you able and available to work any of the 3 required shifts?
- Are you able to provide a police clearance report prior to starting

**Experience**:

- Customer service: 2 years (required)

Ability to Commute:

- Kingston, ON K7K 7E6 (required)

Ability to Relocate:

- Kingston, ON K7K 7E6: Relocate before starting work (required)

Work Location: In person

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