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Customer Service Representative

3 months ago

Burlington, Canada Bio Sculpture Canada Inc. Full time

**About us**

Bio Sculpture Canada is a wholesale retailer in the professional cosmetics industry (established in 1997). We service salons and spas across Canada and the USA. Our head office is located in Burlington, Ontario. We are customer-centric, professional, and fast-paced.

We are looking to grow our team by recruiting experienced Customer Service Specialists to represent our expanding interests in the professional beauty industry in Canada and the USA.

**Our work environment includes**:

- Modern office setting
- On-the-job training
- Safe work environment
- Business casual work attire
- Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
- Learn to identify customer needs or desires in order to recommend the appropriate product or service.
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
- Keep a record of incoming inquiries to be able to reference at a later date.
- Maintaining contact with client base through courtesy calls, reminders about current and upcoming promotions.
- Assist sales team with lead generation outbound calls.
- Work with colleagues when necessary to resolve customer complaints.
- Provide feedback to other departments to help improve sales, marketing, and business processes.
- Learn about the products inside and out to be able to answer any questions from customers.

**We view the following skills essential to the position**:

- Bilingual - French & English. Excellent verbal and written communication skills in both languages
- Communication skills, pleasant demeanor and ability to work with multiple personalities
- Attention to detail to be able to provide written communication to customers that free of spelling or grammatical errors
- Patience to be able to stay calm in an intense environment
- Ability to multitask since some tasks will require a Customer Service Specialist to communicate with multiple customers at one time
- Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner
- Adaptability and flexibility in order to deal with different customers and needs in a short period of time
- Leadership skills like being able to help lead or manage a team of other Customer Service Representatives
- Fully in-office position. Hours are Monday - Friday 8:30 am - 4:30 pm

Our customer base is exclusively in the professional salon and spa industry and a background in the cosmetic industry, and working knowledge of the professional beauty industry will be viewed as a considerable asset.

Our Team Members are able to handle a diversity of client accounts, answer sales and technical questions with high efficiently and adapt quickly to a fast-paced and ever changing industry.

Bilingualism (English and French) is 100% required for this position.

We look forward to hearing from you

**Salary**: From $44,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)

**Language**:

- French (required)

Work Location: In person

Expected start date: 2024-03-01