Customer Service Representative

1 month ago

Burlington, Ontario, Canada Quadra Chemicals Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Quadra Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Communicate effectively with customers via phone and email to resolve their queries and concerns.
  • Process and validate customer orders in our ERP system and follow up on needs and requests through Salesforce.
  • Monitor orders through the sales cycle to ensure timely delivery to customers.
  • Proactively communicate any service issues or delays to customers, offering solutions and suggestions.
  • Ensure that customer requests and issues are handled satisfactorily and in accordance with our company guidelines.
  • Assist customers with requests and inquiries, including documentation, pricing, and samples.
  • Work collaboratively with assigned Accounts Managers to connect with customers' needs.
  • Ensure customer details and requirements are maintained and communicated internally.
  • Work in synergy with other departments to ensure full customer focus.
  • Follow best practices, procedures, and customer excellence standards.
Requirements
  • A post-secondary diploma in administration, business, communication, or a related field would be an asset.
  • Minimum of 3+ years of relevant experience as a Customer Service Representative in a distribution, logistics, or manufacturing environment.
  • Proven experience of strong communication over the phone and via email.
  • Possess a strong work ethic and a passion to succeed; compassion, integrity, and honesty are very important qualities to have.
  • Proven ability to work independently and in a team environment.
  • A desire to work in an environment where decisions must be made quickly and under pressure.
  • Excellent interpersonal, communication, and analytical skills.
  • Excellent organizational and problem-solving skills.
  • Strong computer skills with the Microsoft Office Suite and with an order and inventory system; experience on JD Edwards and Salesforce would be considered a strong asset.
What We Offer
  • Competitive salary and generous performance incentive program.
  • Full benefits coverage (dental, medical, etc.).
  • Programs offered to employees to improve their quality of life (Wellness Portfolio).
  • Virtual care/telemedicine for you and your loved ones; 24/7 access to a physician.
  • Virtual wellness and mental health programs with a global healthcare leader.
  • Retirement plan with a match and several long-term investment programs.
  • Vacation, personal days, and flex days.
  • Caring for each other and having fun are part of our core values
  • A company that promotes diversity, equity, and inclusion.
  • Digital environment.
  • Customized training built for you.
  • Opportunities for advancement and professional development; a growing company that focuses on its people
  • Participate in various internal and external trainings.
  • Possibility of joining various company committees.
  • Social activities organized by the company.
  • Employee recognition program (years of service, merit awards, etc.).
  • Private and family-owned company with a solid infrastructure.
  • Employee assistance program (EAP).
  • And much more

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