Account Executive
6 days ago
Account Executive - Fan Relations & Customer Service
**OVERALL RESPONSIBILITIES**
**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**
- Administration of Hamilton Tiger-Cats Home Field Advantage program
- Service as it relates to The Hamilton Tiger-Cats All Access app
- Accounts payable to ticketing department
- Account Management in ticketing system
- Management of promo codes to assist with group sales efforts of Ticketing department
- Prospect, engage and close group and new season seat sales through targeted prospecting, meetings, and networking channels
- Work closely with Ticket Operations department to ensure accurate fulfillment of all ticket transactions
- Participate in various Ticketing team and community events as assigned
- Maintain accurate records in support of ticket sales and service efforts as defined by the organization
**Measurements of Success**
- Provide customer service to fanbase in an efficient manner (response within 24 hours)
- Accountable to individual results
- Achieved or surpassed Ticketing team revenue goals
- Actively participating in all ticket sales team meetings and events
**QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES, EXPERIENCE)**
**_ Job Specific Skills and Abilities:_**
- Must be a great communicator
- Strong organizational and time management skills
- Has the ability to create, develop and nurture relationships
- Is positive, outgoing and enjoys customer service
- Ability to multi-task and work under pressure in a fast-paced environment
- Is self-motivated and gets out of bed every day excited about coming to work and providing a great experience for our fans
**_Education and Experience:_**
- Minimum 1-2 years applied customer service/sales experience
- Post-secondary degree/diploma in marketing, business, sports administration, or other related disciplines an asset
**OTHER CONSIDERATIONS**
- Will be required to work all home games, as well as weekends and evenings when necessary
- Always required to have access to a vehicle
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