Account Executive

2 months ago

Hamilton, Canada Hamilton Tiger-Cats Football Club and Forge FC Full time

**Account Executive - Membership & Fan Services**

**OVERALL RESPONSIBILITIES**

**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**
- Administration and growth of Hamilton Tiger-Cats Home Field Advantage program
- Service as it relates to digital ticketing support and troubleshooting.
- Accounts payable to ticketing department.
- Account Management in ticketing system and CRM system.
- Management of promo codes to assist with group sales efforts of Ticketing department
- Prospect, engage and close group and new season seat sales through targeted prospecting, meetings, and networking channels.
- Work closely with Ticket Operations department to ensure accurate fulfillment of all ticket transactions.
- Participate in various Ticketing team and community events as assigned.
- Maintain accurate records in support of ticket sales and service and CRM efforts as defined by the organization.

**Measurements of Success**
- Provide customer service to fanbase in an efficient manner (response within 24 hours).
- Accountable to individual results.
- Achieved or surpassed Ticketing team revenue goals.
- Actively participating in all ticket sales team meetings and events.

**QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES, EXPERIENCE)**
- **Job Specific Skills and Abilities**:_
- Must be a great communicator
- Strong organizational and time management skills.
- Has the ability to create, develop and nurture relationships.
- Is positive, outgoing and enjoys customer service
- Ability to multi-task and work under pressure in a fast-paced environment.
- Is self-motivated and gets out of bed every day excited about coming to work and providing a great experience for our fans
- **Education and Experience**:_
- Minimum 1-2 years of applied customer service/sales experience.
- Post-secondary degree/diploma in marketing, business, sports administration, or other related disciplines an asset

**OTHER CONSIDERATIONS**
- Will be required to work all home games, as well as weekends and evenings when necessary.
- Always required to have access to a vehicle.

Thank you for your interest in the Hamilton Tiger-Cats Football Club. Only those selected for an interview will be contacted.

Work Location: In person

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