Customer Service Representative

3 days ago


Vaughan, Canada Pestend Pest Control Full time

**About The Company**:
Pestend Pest Control is a Canadian owned and operated business serving residential, industrial and commercial clients in GTA and surrounding cities. Pestend is a solutions driven company as we were founded on the principal of client retention and creating long lasting relationships with our clients.

We are proud members of the National Pest Management Association (NPMA), Canadian Pest Management Association (CPMA), and Structural Pest Management Association of Ontario (SPMAO). Pestend Pest Control is fully licensed by the Ministry of Environment, Ontario and fully insured. All of our exterminators are accredited and certified professionals in this industry in Ontario.

**Responsibilities**
- Maintaining a positive and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Scheduling and dispatching technicians
- Acknowledging and resolving customer complaints.
- Knowing our products and services inside and out so that you can answer questions and close phone sales
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

**Job Qualifications**
- Experience: 2+ years of customer service experience
- Excellent verbal and written communication

**Job Expectations**
- Salary + uncapped sales commission

**Job Types**: Full-time, Permanent

Pay: $35,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Commission pay
- Overtime pay

Work Location: In person

Expected start date: 2024-06-10



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