Coordinator, Program Innovation

2 months ago

Cambridge, Canada Tim Hortons Foundation Camps Full time

Tim Hortons Foundation Camps help youth from underserved communities achieve their full potential through multi-year, overnight camp experiences. Whether at camp or back home in their communities between visits—our youth work to build social, emotional, leadership and innovation skills and behaviours like volunteerism and motivation to learn so they become civically and academically engaged, and successfully transition to adulthood.

At Tims Camps, we are catalysts for good - helping our youth participants and teammates be the best they can be, developing personal and career growth. We empower young people with skills to open doors to their future. That is our North Star and, together, we help shape leaders that build stronger communities.

**Job Summary**

The Program Innovation Coordinator will assist in enhancing camper and alumni engagement, ensuring high-quality program delivery, and supporting key initiatives at Tim Hortons Foundation Camps. This role involves creating and managing camper communications, coordinating surveys and research activities, and executing content strategies across digital platforms. This role will work closely with the Program Innovation team and various camp teams to support the development of innovative programming and improve the overall camper experience.

**Offer type**: Permanent

**Anticipated start date**: As soon as possible.

**Work Location**:This is a hybrid role, requiring 3 days per week in office and 2 days per week working remotely. This role will be based out of the Home Office location in St. George, Ontario.

**Posting Type**: External and Internal.

**What would you be doing?**
- Create and manage camper communications related to youth engagement (i.e., camper photos, camper story bank, participant testimonials, end of summer newsletter).
- Develop camper-facing and alumni-facing content for the Tims Camps online portal.
- Support virtual camper orientation meetings.
- Digitally store activity plans in consistent and accessible formats for camp teams.
- Manage incoming program quality and youth survey data for summer program, in-community program, at-camp school program, and at-camp partnership program. Prepare reports.
- Coordinate and execute administrative functions related to surveys, research activities, and data analysis.
- Support coordination of Youth Advisory Council meetings (virtual and in-person).
- Support commemorative camper gift program. Steward relationships with vendors, support financial analysis, oversee inventory and distribution to THFC operating locations.
- Execute camper social media strategy on digital platforms (i.e., Instagram, TikTok).
- Collaborate with and support Program Innovation and Campers, Families, and Communities team members on various program development, measurement, registration initiatives.
- Support with other tasks as necessary.

**Does this sound like you?**
- Completion of college/university or 1-2 years of experience in an administrative or research assistant role.
- Strong skills related to MS Office: Power Point, Excel, Outlook, Word and Teams.
- Experience working with datasets (i.e., data input, management, analysis).
- Excellent organizational skills with a strong attention to detail in managing work and competing deadlines.
- Good oral and written communication skills (English).
- Bilingual in French/English considered an asset.
- Experience managing/creating content for social media.
- Experience providing exemplary customer service and maintaining confidentiality.
- Ability to review data and information with utmost professionalism, discretion, and confidentiality.
- Understanding of youth development principles.
- Experience participating or working in camp, after-school or out-of-school-time programs.
- Resourceful team player with an ability to work effectively with all levels of the organization.
- Ability to submit an acceptable Criminal Record Search.

**Application Instructions**:
**We're Great Place to Work® Certified.**

Tim Hortons® Foundation Camps is proud to be Great Place to Work® certified for the fifth year in a row.

**Commitment to Equity, Diversity & Inclusion**

Tim Hortons® Foundation Camps is committed to a fair and inclusive work environment and seeks talent with a diversity of life experiences and perspectives. We are an equal opportunity employer that hires talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases.

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