Venue Technology Manager
6 months ago
**LEGENDS**:
**THE ROLE**:
**ESSENTIAL FUNCTIONS**:
- Deliver and actively support point-of-sale, payment, and various other systems that are critical to business operations
- Hire, schedule, and optimize deployment of hourly venue technology
- Manage hourly venue technology staff by coaching, counseling, monitoring performance, and performing disciplinary actions when appropriate.
- Ensure pre-opening walk-throughs are completed to ensure all systems are operational prior to opening to
- Manage and provide support for all system issues as well as escalating problems to internal and external service providers, as necessary.
- Manage and optimize 3rd party vendor relationships that are key to venue technology, including point-of-sale vendors, digital menu board providers, etc.
- Replacement of defective hardware before, during and after
- Plan, prepare and coordinate hardware and software upgrades and patches
- Maintain an inventory of all hardware
- Ensure all technical support issues are logged in Legends ticketing
- Maintain a thorough knowledge of the organization and adhere to all organizational technology
- Serve as primary point of contact for all IT related issues and inquiries at the venue to ensure priorities are established and met.
- Perform additional related duties, tasks and responsibilities as required
**QUALIFICATIONS**:
- Bachelor’s Degree or equivalent industry experience
- 4+ years of relevant point-of-sale experience, ideally in the Hospitality or Tourism industry
- Experience with Windows 10 and Microsoft Office 365 suite of products
- PCI risk and compliance
- Supervisory experience with the ability to motivate and lead teams
- Ability to effectively manage and produce in a matrixed environment
- Excellent interpersonal and communication skills
- IT Management tools (e.g. Active Directory, ServiceNow)
- Ability to lift up to 30 pounds regularly and occasionally up to 50 pounds
- Experience with an IT ticketing solution to track and manage issues and requests
- Managing external vendors delivering managed IT services
- Relevant technical certifications preferred
- A wide base of experience in one or more technologies, including systems, client technologies, network, business intelligence and analytics
- Excellent written and verbal communication skills, with the ability to communicate with all levels of staff
- Excellent organizational skills with the ability to prioritize workload and multitask in a fast-paced environment
- Strong problem solving and creative skills, and the ability to exercise sound judgment
- High level of integrity and dependability with a strong sense of urgency and result-orientation
- Must be able to work varying schedules to reflect the business needs of the organization, including nights and weekends
- Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information._
- #LI-DB1_
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