Venue Tour Program Coordinator

4 months ago

Toronto, Canada MLSE Full time

**Company Description**
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Position Type: Part-time 8 Month Contract
- ** Team Leadership**:Manage a team of part-time tour guides. Conduct regular performance evaluations and provide constructive feedback. Foster a positive and collaborative work environment.
- ** Tour Coordination**: Manage all aspects of venue tours, including scheduling, logistics, and on-site execution. Ensure that all tours are conducted smoothly, professionally, and in accordance with company standards.
- ** Cross Functional Collaboration**: Work closely with internal MLSE cross-functional groups to ensure tours are aligned with current promotions, events, and business objectives. Coordinate with internal teams to prepare the venue and any necessary resources for tours.
- ** Logistics Management**: Oversee the setup and teardown of tour-related equipment and materials. Ensure that all logístical aspects of the tour are addressed.
- ** Performance Tracking**: Monitor and evaluate the effectiveness of the tour program through feedback, surveys, and performance metrics. Analyze data to identify areas for improvement and implement enhancements as needed.
- ** Budget Management**: Develop and manage the budget for the tour program, including costs related to staffing, materials, and other tour-related expenses. Ensure that the program operates within budget and meets financial goals.
- ** Marketing Support**: Collaborate with the Marketing team to create promotional materials and campaigns that drive interest in venue tours. Assist in the development of content for social media, website, and other marketing channels.

**Qualifications**:
- Post-Secondary education or a certificate/diploma in Event Management, Hospitality, Business Administration, or a related field.
- Minimum of 2-3 years of experience in event management, program coordination, or a related role.
- Experience leading and managing part-time or freelance teams.
- A proven track record of managing successful tours or similar programs is an asset.
- Exceptional organizational and multitasking skills with keen attention to detail.
- Excellent interpersonal and communication skills, with the ability to engage and influence a diverse audience.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM and event management software.
- Strong problem-solving skills and the ability to handle high-pressure situations with professionalism.
- Ability to work flexible hours, including evenings and weekends, as needed.
- Experience in the hospitality or entertainment industry.
- Knowledge of venue operations and event planning.
- Familiarity with marketing and promotional strategies.
- We thank all applicants for their interest, however, only those selected for an interview will be contacted._

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

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