Next Stop Canada Information

2 weeks ago

Toronto, Canada YMCA of Greater Toronto Full time

Hourly Rate: $22.10 - Check out the YMCA’s total compensation package

Location: 365 Bloor St. East, 18th floor, YMCA, Toronto

Work Hours: 22.5 hours/week

Employment Type: Hourly Contract PT (Until March 31, 2024 with the possibility of renewing)

Number of Vacancies: 1

Anticipated Start Date: August 07, 2023

Deadline to Apply: July 27, 2023

**Be the Spark** Join our passionate team and help us to achieve great things in our community

YMCA Employment and Community Programs provide a variety of employment, counselling, outreach, intervention, training and newcomer programs to youth and adults throughout the GTA. For decades the YMCA of Greater Toronto has been a leader in supporting the settlement and integration of newcomers to the GTA. As an extension of its mandate, it will launch a new initiative that will provide support to newcomers in advance of their arrival in Canada.

Next Stop Canada is an online, Pre-Arrival settlement service funded by Immigration, Refugees and Citizenship Canada. This platform will help participants to prepare for immigration and will create a direct link to settlement services in Canada including the YMCA of Greater Toronto’s Newcomer Settlement Programs. It offers youth and adult immigrants (ages 12+) personalized information, one-on-one mentorship and settlement resources to successfully prepare for life in Canada.

The Next Stop Canada Information and Referral Specialist (IRS) would provide overseas immigrants with the necessary tools to make informed decisions about their settlement process and to obtain a better understanding of life in Canada prior to arrival. The Specialist will help with the development of online resources and tools to deliver settlement information and orientation.

**In this role, you will**:

- Conduct pre-arrival online Needs Assessment and Referral. The online Need Assessment and Referral is a collaborative process involving the client, which focus on his/her multidimensional preliminary needs.
- Assist in developing, facilitating and maintaining online content using webinars, pre-recorded information sessions, live chat features, social media and others.
- Assist in maintaining the online Information Management System: research, collection and organization of settlement-related information ensuring that information is relevant, accurate and up-to-date.
- Develop and facilitate online information sessions and webinars; maintain and enhance existing community information network.
- Work closely with and provide support to the Manager and Program Coordinator in order to achieve quality, fiscal and program targets; maintains and submits statistical and progress reports.
- Work with the coordinator to troubleshoot technical issues, minimize site interruption, and optimize site responsiveness.
- Conduct local and global outreach to raise program awareness and increase client registration.
- Develop and maintain partnerships amongst local and international partners to establish referral mechanisms.
- Create flyers, newsletters, and other outreach materials as required.
- Support the management of social media communication via Facebook and Twitter.
- Handle multiple projects at the same time; shows ability to work well as part of a team in a collaborative environment; shows excellent attention to detail and the ability to adapt to changing priorities and to thrive in a fast-paced work environment.
- Ensure confidentiality of sensitive information and compliance with YMCA and funder privacy policies.
- Remain alert to immigration and newcomer trends and uses this information to inform content development and improvement.
- Perform other duties as assigned.

**You bring**:

- University Degree or Community College Diploma in related field or equivalent training/work experience.
- Minimum 1 year experience working with newcomers, providing settlement information and referral
- Demonstrated knowledge of settlement and immigration barriers, trends, resources and services.
- Some understanding of best practices for online usability, accessibility and safety.
- Experience working with content management systems is an asset.
- Experience creating online content (webinars, live-chats, vlogs, blogs, e-learning modules, etc.) and demonstrated ability to learn how to use new software.
- Advanced social media skills (e.g. Facebook, Instagram, Twitter, etc.)
- Self-motivated and enthusiastic about leveraging technology to connect with and engage people.
- Well-developed interpersonal and relationship building skills; ability to establish rapport and excellent communication with participants, community partners, staff and volunteers; strong written communication skills; ability to effectively manage time and prioritize tasks.
- Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity
- Ability to communicate in a se

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