Pre- Arrival Administrative Representative/intake

2 weeks ago

Toronto, Canada YMCA of Greater Toronto Full time

Salary Rate: $36,500 - Check out the YMCA’s total compensation package

Location: 365 Bloor St E, YMCA, Toronto

Work Hours: 37.5 hours per week

Employment Type: Full Time Salaried Contract (Until March 31, 2024 with the possibility of renewing

Number of Vacancies: 1

Anticipated Start Date: December 04, 2023

Deadline to Apply: November 27, 2023

**Be the Spark** Join our dynamic Employment & Community Team, where every day is different, and you will always be engaged with meaningful work

YMCA of Greater Toronto’s National Pre-Arrival Settlement Services: Next Stop Canada (NSC) and Pre-Arrival Coordinating Services (PACS) are funded by Immigration, Refugees and Citizenship Canada. NSC provides Pre-Arrival services to eligible adults and youth, delivered through an online web platform. This platform will help participants to prepare for immigration and will create a direct link to settlement services across Canada. It offers youth and adult immigrants (ages 12+) personalized information, one-on-one mentorship and settlement resources to successfully prepare for life in Canada. Additionally, PACS serves as the coordinating body with a secretarial function facilitating consultation within the settlement sector.

The Pre-Arrival Administrative Representative/Intake Worker is part of a diverse team helping overseas immigrants find information and assisting with their settlement in Canada. The position requires administrative support including validating clients’ registration information, assisting clients in registration, providing access and guidance to eligible clients to NSC platform, entering clients’ activity records into funder’s database, and supporting senior staff with statistical reports.

**In this role, you will**:

- Examine pending registration requests, determine client’s eligibilities of accessing IRCC funded Pre-Arrival services.
- Provide eligible clients with access to Next Stop Canada platform, provide eligible clients with an orientation to all services available at Next Stop Canada, and assign eligible clients to Next Stop Canada Information and Referral Specialists.
- Refer ineligible clients to appropriate government services or community agencies.
- Assist clients who have difficulties using Next Stop Canada’s online registration tools with guidance.
- Perform data entry input and retrieval, ensuring the data is complete and accurate; provide support in program statistical reports.
- Assist in updating and maintaining resource database in NSC and PACS platforms.
- Work closely with team members to troubleshoot technical issues, minimize site interruption, and optimize site responsiveness.
- Support with the planning, production and promotion of online and in-person events, as well as coordinating and following up logistics for online and in-person events such as vendors, lodgings, equipment and other necessary details.
- Perform various administrative support duties such as ordering necessary office supplies and maintaining an accurate inventory of all program supplies and equipment.
- Assist in recording and reporting staff attendance.
- Perform other duties as assigned.

**What you need to succeed**:

- Commitment to the YMCA’s Mission, Vision and Values
- Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
- YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

**You bring**:

- Completion of post-secondary courses in related field
- Previous administrative/clerical work experience
- Knowledge of settlement services and community information resources an asset
- Experience and sensitivity dealing with members, staff and volunteers of different cultural and racial backgrounds, including visible and non-visible dimensions of diversity
- Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
- Excellent written communication skills
- Commitment to respecting diversity and demonstrating inclusive behaviour, responding with sensitivity and self-awareness to the unique needs of colleagues and members, including visible and non-visible dimensions of diversity
- Ability to communicate in another language is an assess
- Flexibility regarding work location and hours, including evenings and Saturdays
- Commitment to diversity, equity, inclusion and building a sense of belonging

**Why work for the YMCA?**

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in t

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