Call Centre Booking Agent/medical Receptionist

4 weeks ago


Toronto, Canada Edward Street Diagnostic Imaging Ltd. Full time

**We are currently seeking a Full-Time Call Centre Booking Agent/Medical Receptionist/ to work at our Downtown Toronto Location**

You must be available to work Saturdays and Drive a Car.

**Qualifications/Skills**:

- Experience with medical terminology / administration
- Diagnostic Imaging (X-Rays) experience would be preferred
- Recent experience performing administrative support, customer service, or Call Centre experience
- Demonstrated working knowledge in Microsoft Word, Excel, Outlook
- Strong time management, organizational skills, accuracy and attention to detail
- Demonstrated independence and comfort in taking initiative on resolving issues within the scope of responsibility
- Demonstrated professionalism and telephone manners
- Demonstrated team-based skills and customer-oriented approach

**What you’ll be doing in this role**:
This position handles and oversees all aspects of front desk functions including:

- Reporting to the Central Booking Supervisor
- Answer multiple phone lines, schedule appointments, check-in patients & process billings
- Process insurance forms and invoices/handle cash
- Managing incoming faxed requisitions
- Confirmation of all patient appointments
- Respond to online patient requests
- Foster a collaborative working environment
- Maintain confidentiality as per the clinic policies
- May need to fill-in at another Clinic (only if needed)
- Other duties as assigned to support the department

Application question(s):

- Do you have Call Centre Booking Experience?
- Do you have Medical Terminology Experience?

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: One location



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