Call Centre Agent

3 weeks ago

Toronto, Canada Foundever Full time

Are you a skilled communicator with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment where problem-solving and empathy are key? If so, we have an amazing opportunity for you Join our team as a Work-From-Home Call Centre Agent in the dynamic Foundever industry.

As a Call Centre Agent, you will play a crucial role in assisting our passengers who require support throughout their travel. Your exceptional communication skills and ability to provide empathetic assistance will shine in this role. You'll be part of a team dedicated to ensuring passengers' travel experiences are as smooth as possible.

**Why Choose This Role**:

- Work from Anywhere: Say goodbye to the daily commute This is a 100% work-from-home position, providing you with the flexibility to work in the comfort of your own space.
- Meaningful Customer Interaction: Every call is an opportunity to make a difference. Your problem-solving skills and attentive listening will make an impact and leave our passengers satisfied.
- Supportive Environment: Join a team that values positivity, empathy, and refined customer service. You'll receive training and guidance to excel in your role.
- Travel Perks: Enjoy the incredible benefit of staff travel to any destination serviced by our airline starting on day one. Your next adventure could be just a flight away
- Earn a competitive wage of $17.50/hour with the potential to increase.
- Career Growth: We recognize and reward excellence. With dedicated effort and outstanding performance, other opportunities will become available.

Duties & Responsibilities:

- Provide exceptional customer service with a focus on achieving first-call resolution.
- Exhibit attentive, memorable, and empathetic interactions, reflecting our commitment to quality service.
- Assist passengers with inquiries about our airline's products, services, destinations, and loyalty program.
- Actively promote the use of digital tools to complete passenger transactions.
- Handle reservation-related tasks, including new bookings, changes, cancellations, and fee collection.
- Meet performance targets related to call quality, efficiency, availability & adherence.
- Collaborate with travel agencies to address inquiries and reservations.
- Approach challenges with resourcefulness and fairness, finding equitable solutions.
- Embody our "Flying Refined" philosophy, ensuring a consistent passenger experience.
- Active participation in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operation; understand comply and promote the Company Safety Policy.
- Other duties as needed to support the team.

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