Call Centre Booking Agent/medical Receptionist
2 weeks ago
**We are currently seeking a Full-Time Call Centre Booking Agent/Medical Receptionist/ to work at our Downtown Toronto Location**
You must be available to work Saturdays and Drive a Car.
**Qualifications/Skills**:
- Experience in medical terminology and administration
- Preferably, experience in Diagnostic Imaging (X-Rays)
- Recent experience in performing administrative support, customer service, or working in a Call Centre
- Demonstrated proficiency in Microsoft Word, Excel, and Outlook
- Strong skills in time management, organization, accuracy, and attention to detail
- Demonstrated ability to work independently and take initiative in resolving issues within the scope of responsibility
- Demonstrated professionalism and excellent telephone etiquette
- Demonstrated ability to work well in a team and prioritize customer satisfaction
**What you’ll be doing in this role**:
This position handles and oversees all aspects of front desk functions including:
- Reporting to the Central Booking Supervisor
- Answering multiple phone lines, scheduling appointments, checking in patients, and processing billings
- Processing insurance forms, invoices, and handling cash
- Managing incoming faxed requisitions
- Confirming all patient appointments
- Responding to online patient requests
- Fostering a collaborative working environment
- Maintaining confidentiality in accordance with clinic policies
- May need to fill in at another clinic (only if necessary)
- Performing other duties as assigned to support the department
Application question(s):
- Do you have Call Centre Booking Experience?
- Do you have Medical Terminology Experience?
- Do you have experience in a Diagnostic Imaging Clinic?
**Experience**:
- Medical Receptionist: 1 year (preferred)
Work Location: In person
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