Call Centre Supervisor
2 weeks ago
**Job Duties & Responsibilities**
- Ability to handle multiple tasks and adapt to different work environments.
- Answering calls to the medical clinic according to their level of urgency.
- Monitoring call center agents' bookings and ensuring their adherence to Bluewater Imaging's scheduling protocols.
- Overseeing call center agents' schedules, days off, vacations, and replacements, and coordinating with management.
- Being available after hours to coordinate any issues with bookings due to emergencies or last-minute staff absences is crucial.
**Qualifications**
- Recent experience in administrative support, customer service, and call centre.
- Demonstrated ability to take initiative and resolve issues within the scope of one's responsibility.
- Demonstrated professionalism and exemplary telephone etiquette.
- Strong skills in time management, organization, accuracy, and attention to detail.
- Experience in medical terminology and administration. Preference for experience in Diagnostic Imaging (X-Rays).
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Call Centre Lead/Supervisor in Medical field: 1 year (required)
- Medical Terminology: 1 year (preferred)
- Do you have Diagnostic Imaging receptionist experience?: 1 year (required)
Work Location: In person
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